topic Re: Restore a suspended account in Member Benefits and My Account

Restore a suspended account

Eddie76 — Tue, 06 May 2025 19:27:02 GMT

My account was suspended 4 days ago for late payment. I wanted to pay my bill now by credit card but when I access my account it says account is closed and the balance due amount is 0.00 and it says no bill to pay. How can I restore my service. I have been a client for 10 years

Re: Restore a suspended account

VirginPlusKris — Fri, 26 Jun 2026 12:42:58 GMT

Hi there, @Eddie76. Welcome to the Community.

It sounds like your account is cancelled, not suspended. In both cases, a member isn't able to reactivate their account on their own. As the Community is also a peer-to-peer support system, our members here largely can't intervene in account specific matters.

To have your account reactivated, you'll need to speak to a representative. Take a look at our Contact Us page to see the best means to do so.

Re: Restore a suspended account

Zachary — Fri, 26 Sep 2025 12:32:16 GMT

I paid the balance of 219.57 that I was asked to pay to have my services restored and I was promised that and I log on and it says that I owe another 580$ and that my services arent being reactivated what kind of game is this? I demand a resolution or im going to have to file a complaint