How to resolve various Virgin Plus TV issues?

New Subscribers — Thu, 22 Oct 2026 12:12:28 GMT

I just subscribed to this service about 3 weeks ago. Tried many channels, the voice and picture are not in sync, after a few minutes the screen goes black or I get an error screen, or my internet connection drops. Just tried the virtual repair and nothing has changed.

Re: How to resolve various Virgin Plus TV issues?

VirginPlusAntonie — Thu, 22 Oct 2026 12:42:06 GMT

Hey there @ New Subscribers ,

Welcome to the community and thanks for reaching out.

We wanted to check in and see if you were still having issues with your Virgin TV services. If so, please provide all of the following details:

What is your Home Internet download/upload speeds?
On what device are you experiencing issues (Smart TV, mobile phone, tablet, computer, etc.)?
What is the make and model of the said device?
Are all devices and app updated with their latest versions?
What is the Virgin Plus TV app version you're currently using on the said device?
Have you tested on different devices to see if the same issue occurs?
Have you tried lowering the picture quality as a test in the app settings to see if that helps?
Is the same issue occurring when watching content on your phone using mobile data?
What are the error codes mentioned on the error screen?
have you taken the time to speak to Tech Support and open a ticket for further investigation?
What other troubleshooting steps have you tried so far?

We'd also recommend checking out our How To article on troubleshooting TV difficulties

Looking forward to hearing back from you.

topic Re: How to resolve various Virgin Plus TV issues? in TV

How to resolve various Virgin Plus TV issues?

Re: How to resolve various Virgin Plus TV issues?