topic Re: Unable to access Crave via log-in in TV

Unable to access Crave via log-in

teacher — Sat, 10 Jan 2026 13:18:23 GMT

I am trying to access Crave but am no longer able to. When I in try to sign in with my credentials I get a pink bar with a red circle in the top left corner. I am not sure how to fix this problem. Any suggestions?

Re: Unable to access Crave via log-in

VirginPlusKris — Sat, 10 Jan 2026 13:27:46 GMT

Good morning, @teacher. Welcome to the Virgin Plus Community, and thanks for reaching out.

That does sound strange. For the Community to be better able to assist, could you please provide some more details?

What device are you trying to log into Crave with? Is this happening with multiple devices, or just one?
Do you share your account with multiple people (friends and family, etc)? If so, are they experiencing the same issue?
If trying to access via a web browser, have you tried clearing your cookies and cache?
If using an app, have you made sure you have the most up to date version of said app? Have you tried deleting and reinstalling said app?
Are you receiving any explicit error code or message when having this issue?

Lastly, if you could please provide a screenshot of your screen when trying to log in and getting this pink square / red circle, it would be greatly appreciated.

Looking forward to hearing back from you. Best wishes.

Re: Unable to access Crave via log-in

Les T — Sat, 24 Jan 2026 20:23:31 GMT

I too am currently experiencing the same log-in issue as the original post (Teacher). This is my first time downloading Crave onto my Google Pixel 9 and first time trying to sign into Crave. I have tried all the things that you originally suggested. Any other suggestions?

Re: Unable to access Crave via log-in

VirginPlusKris — Sun, 25 Jan 2026 22:50:08 GMT

Hi there, @Les T. Thanks for reaching out. 🙂

It's great to hear you've taken the time to troubleshoot already! With that said, please review our original questions thoroughly - we need additional details to help determine a cause, as well as a screenshot of the issue in question if possible.

Looking forward to hearing back from you.

— Kris

Re: Unable to access Crave via log-in

Les T — Mon, 09 Feb 2026 20:32:44 GMT

Good evening, @VirginPlusKris!

I actually figured out how to sign-in to Crave. The way I was doing it was signing in using "TV provider" in there Crave app. And then clicked on"Virgin Plus" -> my Virgin Plus credentials -> which was why I was getting the error as the original post by @teacher.

I personally don't have a TV account through Virgin. I have a cell phone account with Virgin. So the way I was doing it was incorrect.

What I did do though was made a Bell account only for sign-in credentials. All done through the same portal through the Chrome browser on my phone. -> then I signed in using my Bell credentials. -> through the browser at the Bell website (see my next reply for website). I then was able to link my Virgin subscription for Crave at the Bell website. *See screenshot:

For a detailed step by step walk-through see How to activate Virgin Plus Crave Standard with Ads offer

Re: Unable to access Crave via log-in

Les T — Mon, 26 Jan 2026 00:02:32 GMT

Here is the website where I was able to link my Virgin Plus subscription for Crave via Bell's website: https://account.bellmedia.ca/account/partners/ Link works, I tested it. At the Web link that I provided, just follow the instructions. Enter your email address -> click "Continue" -> for the password I clicked on "Forgot password" -> it'll then ask you to enter your email address so you can reset password -> when you receive the email there will be a link in the email to "reset password" -> make strong password -> click "continue" -> once signed in click the menu at the top left -> click on "provider Linking" -> Finally select provider "Virgin Plus".

I sure hope this information helps others who run into the same issue.

- Les T

Unable to access Crave via log-in

solitaryangel — Wed, 27 May 2026 13:00:28 GMT

Crave suddenly vanished even though my virgin account and eligibility hasn’t changed. What do I need to do to get it back?

Re: Unable to access Crave via log-in

VirginPlusAntonie — Thu, 28 May 2026 19:34:44 GMT

Hey there @solitaryangel ,

Welcome to the community and thanks for your post.

In order for the community to best assist, some clarification is needed on what you mean by "Crave suddenly vanished".

Please share any error messages and what troubleshooting steps you've attempted so far.

Looking forward to hearing back from you.

Unable to access Crave via log-in

SVC — Thu, 04 Jun 2026 15:26:36 GMT

I did all of the steps suggested to sign in for the free CRAVE subscription. Great.

Then I went to the CRAVE app on my TV, and it asks for a PIN. Nothing in the set up had a place to set up a PIN for this subscription. Why can't this subscription be easier to set up?

Please provide more information for this.

Re: Unable to access Crave via log-in

VirginPlusAntonie — Mon, 08 Jun 2026 14:55:58 GMT

Hey there @SVC ,

Welcome to the community and thanks for your post.

In order for the community to best assist, some clarification is needed on what you mean by "Then I went to the CRAVE app on my TV, and it asks for a PIN". We will need to know when did it ask for a PIN, right when you opened the app or after you logged in?

Here are some helpful tips regarding pins on Crave:

Please share any error messages and what troubleshooting steps you've attempted so far.

Looking forward to hearing back from you.

Unable to access Crave via log-in

jasa27 — Wed, 10 Jun 2026 15:23:01 GMT

I am trying to sign up for creating a Crave account in order to watch the 44 matches of the FIFA world cup but I can not access to create it. There is not a subscribe or sign up bottom.

Could you send me the direct link to make it, please?

Unable to access Crave via log-in

SoggyCheerios — Fri, 26 Jun 2026 13:18:02 GMT

Hmm, I can't activate this offer, it always errors out once it goes to the Bell activation page. Help!

Re: Unable to access Crave via log-in

VirginPlusAntonie — Fri, 26 Jun 2026 13:26:57 GMT

Hey there @SoggyCheerios ,

Welcome to the community and thanks for your post.

We invite you to check out the accepted solutions above and test the suggestions.

Give those a try and keep the community updated with the results.

Unable to access Crave via log-in

kris1 — Thu, 02 Jul 2026 12:32:08 GMT

when i linked to bell media for the crave subscription it links my accounts but says subscription none available.

Re: Unable to access Crave via log-in

lene bean — Wed, 01 Jul 2026 22:03:15 GMT

None of those solutions have worked for me… screen grabs of what I’m getting when I log in to my virgin account, activate, land on Crave/Bell, log in and refreshes to provider link, click virgin but there’s no subscription even though Virgin says I do (first pic) and it basically forces me into a loop back to start (either via clicking the “VISIT VIRGIN PLUS” or “UNLINK” button) with no resolution. I’ve called Virgin and they say I need to call Bell… I call Bell and they say a tech needs to call be back but it’s been 6 business days with no call back. Bell Media sucks.

My account Virgin dashboardSends me to Bell to verifyafter logging in I select VirginBut it shows no subscription with only option to go back to virgin plus website… looping back

Re: Unable to access Crave via log-in

VirginPlusAntonie — Fri, 03 Jul 2026 16:45:54 GMT

Hey there @kris1 and @lene bean ,

Welcome to the community and thanks for reaching out.

When receiving the none available message, more often than none it means that your current rate plan is not compatible with the offer.

It is always important to expand the Learn more/details section to review the offer details and see if you qualify. You will find below the said offer description:

Available to current eligible Virgin Plus Members on a Mobility plan with data with Virgin Plus, who maintain their subscription to any Mobility plan with data, with an account in good standing who see this message in their account, where access/technology permit. Subject to change without notice, not combinable with other offers.

Check your rate plan details in My Account and if you're receiving discounts, special offers, Loyalty rate plans/features, etc. it may disqualify the offer.

Let the community know if you have more questions.

Re: Unable to access Crave via log-in

lene bean — Thu, 02 Jul 2026 19:47:11 GMT

Just renewed my previous plan for another 2 years (no special discounts, features, etc.) to get the free CraveTV (with ads) for the 2 years…

Unable to access Crave via log-in

Laura — Wed, 08 Jul 2026 16:49:00 GMT

How to activate Virgin Plus Crave Standard with Ads offer

This did not work

Re: Unable to access Crave via log-in

VirginPlusAntonie — Wed, 08 Jul 2026 16:53:56 GMT

Hey there @Laura ,

Welcome to the community and thanks for your post.

We invite you to review and test the suggestions in the thread above to access the offer.

Let the community know if you have more questions.