topic Re: Unable to access TVA on Virgin Plus in TV

Unable to access TVA on Virgin Plus

Mimi2 — Sun, 24 Aug 2025 12:17:37 GMT

I keep getting this message: This content is only available to watch while at home and connected to your Virgin Plus Wi-Fi. All the other channels work. How can I get it to work? I tried logging out, rebooting. I spoke to a Virgin representative and she told me several people are experiencing this problem and the problem is with TVA not Virgin and that TVA is working to fix the problem. Is this true? Did anyone find a solution?

Re: Unable to access TVA on Virgin Plus

Gman — Sun, 24 Aug 2025 20:20:49 GMT

I have the exact same issue with certain channels also, it’s driving me crazy

Re: Unable to access TVA on Virgin Plus

VirginPlusKris — Tue, 26 Aug 2025 12:54:55 GMT

Hi there, @Mimi2 and @Gman. Thanks for your posts, and welcome to the Virgin Plus Community.

While we do understand the confusion, it's important to keep in mind that select content is only available on your home internet network and will not be available for streaming on LTE/5G mobile data. Under normal circumstances, this is why you would be receiving that particular error message.

With that said, are you still receiving the error message now? If so, have you followed up on your previous call and conversation with a representative? What troubleshooting have you completed beyond what you've already mentioned?

Let us know if you were still in need of assistance. Best wishes.

Re: Unable to access TVA on Virgin Plus

Mimi2 — Wed, 27 Aug 2025 11:00:34 GMT

No, the problem hasn't been resolved, and I am trying to access TVA on my home television. Never had problems in the past. I didn't try to contact another rep yet as I was told there is no solution. For now I am watching live tv on the TVA+ app and although the quality is not as good, it works.

Re: Unable to access TVA on Virgin Plus

Poupadan — Thu, 06 Nov 2025 01:02:53 GMT

Hi, those messages were posted in August but I experienced it since two days ago in November. I found out that I lost the automatic connection at the same time. It happened while I was watching TVA. It started lagging then, nothing. I restarted the Virgin router and my LAN switches with no luck.

Re: Unable to access TVA on Virgin Plus

Poupadan — Sat, 08 Nov 2025 13:57:07 GMT

Hi @Mimi2, @Gman, @VirginPlusKris, I don't know if your problem is solved, but for me, Virgin replaced my Valerie modem/router. Everything is ok now.