Cannot watch Virgin TV on TV get Error (1009/9D28)

Superbaby58 — Sat, 20 Jul 2024 13:52:18 GMT

Keep freezing my tv well watch it..many times a day since 1 month..cant find a away to fix it..just i disconnect internet on tv and reconnect to fix it for now.. before that i reboot my modern and reset it..still doesnt help.. it freezes and the marks Error (1009/9D28)..is there a soultion to this?has this happen to anyone?and what was done to fix it? otherwise all works fine on with internet,etc

Re: Cannot watch Virgin TV on TV get Error (1009/9D28)

VirginPlusKris — Wed, 24 Jul 2024 13:32:51 GMT

Hi there, @Superbaby58. Welcome to the Virgin Plus Community, and thanks for your post.

We wanted to check in and see if you were still experiencing receiving error codes. If so, could you please provide some additional details?

Have you given our Virtual Repair Tool a try already?
Is this only happening on your TV? What about on other devices? Your phone, a tablet, other TVs, etc.
Have you deleted and completed a fresh install of the Virgin TV app?
Have you made sure that you're using a supported device for using Virgin TV? We have a handy post for identifying compatible devices
Beyond restarting your modem, what personal troubleshooting have you attempted if any?

Let us know if you were still in need of assistance, or if any of these tips helped out. 🙂

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Cannot watch Virgin TV on TV get Error (1009/9D28)

Re: Cannot watch Virgin TV on TV get Error (1009/9D28)