topic Re: Terrible TV app changes in TV

Ability to check the Trending channels and Guide while watching a channel unavailable

JRBee — Mon, 11 Mar 2024 13:08:52 GMT

Why did the ability to check the Trending channels and Guide while watching a channel go away? You have made the service worse and I cant imagine why. Will you bring back the ability to do this please? If not, why not? I hate having to now leave a channel, especially if I have had it paused for awhile!, just to see what else is on in order to decide if I want to flip channels or not.

Re: Terrible TV app changes

VirginPlusAntonie — Tue, 12 Mar 2024 16:27:11 GMT

Hey there @JRBee ,

Welcome to the Community and thanks for your post.

In order for the Community to best assist, some clarification is needed;

How are you accessing your Virgin Plus TV service (Mobile, Smart TV, Fire Stick, Web Browser, etc.)?
What troubleshooting steps have you tried so far?
Is your Virgin Plus TV app updated to it's latest version?

Looking forward to hearing back from you.

Re: Terrible TV app changes

JRBee — Tue, 12 Mar 2024 19:18:28 GMT

Hi there, I am talking about using through a web browser, I am using Edge and it is all up to date. I have tried looking through settings but there is no option to return this feature - it changed recently along with other changes to the way things look and where the last channel button is etc. All changes originated through Virgin and pushed out.

Re: Terrible TV app changes

VirginPlusAntonie — Wed, 20 Mar 2024 13:30:02 GMT

Thank you for bringing your concern to our attention. Our team is actively reviewing and escalating your feedback.

The goal of our most recent web release was to align with our TV & mobile devices, while also prioritizing accessibility in accordance with 2.1 WCAG AA standards.

We truly appreciate your input and thank you for your continued support. Your feedback is invaluable to us as we strive to improve our product.

Re: Ability to check the Trending channels and Guide while watching a channel unavailable

Adam416 — Mon, 16 Mar 2026 10:39:39 GMT

Hello ,

When I am watching thru the Virgin TV app on my LG TV, I used to be able to press my center button and all my Recent and Trending Live channels wod show up in two separate rows, beneath the "Last" button .. You would be able to down arrow to either row and select your most recent Channels in one click and/or click on the Trending channels..

When I got my new TV, I installed the Virgin. tv app and now this is GONE .

This is totally unacceptable. It makes it very hard and super non convenient to use this service now. Pls fix this immediately. Thnx

Adam