topic Re: TV keeps freezing and giving error message in TV

TV keeps freezing and giving error message

Tikimom — Thu, 13 Oct 2022 23:35:45 GMT

TV keeps freezing, tries to load, and then gives an error message (1009p/18). Anyone else having this problem?

Re: TV keeps freezing and giving error message

thilluser — Thu, 13 Oct 2022 23:45:03 GMT

Yes! TV service lasts a few minutes and then 1009p/18. So much for watching the hockey game

Re: TV keeps freezing and giving error message

VirginPlusPatricia — Fri, 14 Oct 2022 18:57:08 GMT

Hey there @Tikimom & @thilluser. Thanks for reaching out to the Virgin Plus Community.

We've confirmed that service has been restored.

Let us know if you have any further trouble.

- Patricia

Re: TV keeps freezing and giving error message

thilluser — Mon, 17 Oct 2022 17:58:05 GMT

Thank you Patricia! Was there anywhere to look up during the service issue, to confirm that there was one happening?

Re: TV keeps freezing and giving error message

VirginPlusPatricia — Wed, 19 Oct 2022 14:07:35 GMT

Hey @thilluser, great question!

You can use the OUTAGE CHECK tool to check on the current status of the network in your area. You can also get real-time service outage status updates when you log in to My Account

Have a nice day 🙂

- Patricia

Re: TV keeps freezing and giving error message

I_Research — Sun, 23 Oct 2022 13:33:50 GMT

In the last several weeks VirginPlus TV service is really sketchy. This started with CNN channel freezing including the errors msgs mentioned earlier by others. I informed VirginPlus about the issue and the following day I received a call indicating that the problem was solved. Indeed it was. Now, for the last tywo to three days, channel 627 CTV Sci-Fi is just frozen with these same error msgs. This occurs regardless of what device is used, ie: computer, tablet, Amazon Firestick, etc. These problems do not just occur to me as I checked with others with this service who live at least 10 minutes away from my location and confirmed a problem for them as well. The Outage check link indicates zero problems in my area. Ridiculous.

Re: TV keeps freezing and giving error message

VirginPlusKris — Tue, 25 Oct 2022 19:22:43 GMT

Hi there @I_Research.

Welcome to the Community.

We wanted to touch base and see if you were still having issues with your Virgin Plus TV service.

If so, have you made contact with Tech Support since your original post? If you have spoken to Tech, has there been a ticket made?

Just for a quick tip as well, you could try logging out of all of your Virgin Plus TV profiles and restart your router and let us know if the issue is still ongoing after.

— Kris