topic Re: Can’t access US channels on iPhone in TV

Accessing Virgin TV away from home

JD5now — Sat, 14 Dec 2024 19:55:25 GMT

When not connected to Wifi, I cannot access any US channels using Virgin Plus app

Re: Accessing Virgin TV away from home

VirginPlusAntonie — Mon, 16 Dec 2024 17:18:53 GMT

Hey there @JD5now,

Welcome to the Community and thanks for your post.

This is normal, more channels/content are available over Wi-Fi at your home with a Virgin Plus Internet connection vs. outside your home. This is due to content licensing.

To learn more, check out Virgin Plus TVand once on the page click + More deets.

Let the Community know if you have more questions.

Re: Can’t access US channels on iPhone

JD5now — Tue, 21 Jun 2022 17:16:12 GMT

I can’t find the “more details”. Specifically, why can I not watch ABC, NBC or CBS when off wifi, eg remote access? Just an explanation as I don’t understand why it’s part of my home package but cannot be accessed remote.

Re: Can’t access US channels on iPhone

VirginPlusAntonie — Mon, 16 Dec 2024 17:24:47 GMT

You can find the + More deets icon right under Check availability and See all channels as shown on the below image.

You can also find more information in the support article Content Availability

Re: Can’t access US channels on iPhone

JD5now — Tue, 21 Jun 2022 21:25:11 GMT

The question is why I can’t see the American channels when not connected to wifi.
what is the issue with the USA channels?

Re: Can’t access US channels on iPhone

VirginPlusAntonie — Wed, 22 Jun 2022 18:31:34 GMT

As detailed above in the link Content Availability and as shown on the below image, due to content licensing some channels will only be available when connected to your Wi-Fi at home.

Streaming Outside of Canada

Andrea1 — Wed, 06 Dec 2023 20:40:25 GMT

Anybody know why I cannot watch TV outside of Canada? I'm paying for the service, I should be able to watch it when I travel, no?

Thanks,

Re: Can’t access US channels on iPhone

Pjm — Sat, 09 Dec 2023 22:15:30 GMT

Hi. I’ve just made the same discovery. It’s especially annoying because I specifically asked before enrolling whether I could use my data plan to stream the tv content when I was not at home. I was told that it would work that way. Unfortunately I didn’t know that I had to qualify the question in order to get a complete answer. It seems that this comes up pretty fast as an answer once asked. It should be answered more honestly when specifically asked

Streaming Virgin TV outside of Canada

Mac from ON — Fri, 23 Feb 2024 14:30:07 GMT

I am going to Florida in March. Can I stream Virgin TV using my Firestick while outside Canada?

Virgin Plus TV

Gananoque — Sat, 14 Dec 2024 19:51:40 GMT

I am going out of Canada for 4 months. Can I watch my Virgin Plus TV service on public WiFi?