topic Re: TV internet purchase in TV

Virgin TV Compatible Devices

Ken323 — Mon, 08 Nov 2021 13:14:45 GMT

Why do your sales people not tell us you need a fire tv stick to get channels let alone a 4K tv. Now I have no tv service at all until I go buy a 4K tv.

So I guess I’m listening to music and watching TV on my IPhone. But when my internet fee goes from $70/ month to $105.
min 12 months It’s.bye bye Virgin internet.
Very pleased with our Virgin Mobile service tho. Thank You.

Re: Virgin TV Compatible Devices

VirginPlusAntonie — Thu, 11 Dec 2025 13:50:21 GMT

UPDATE:

The Virgin Plus TV app is now compatible on select Samsung and LG Smart TVs!

To confirm your Smart TV compatibility or learn to how to install and manage the Virgin Plus TV app on any eligible device, visit the Virgin Plus TV app page for all eligible devices and tutorials.

Hey @Ken323,

Welcome to Community,

Our awesome Virgin Plus TV service is available on any television with the help of the following casting devices;

Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box

Select LG Smart TVs
Select Samsung Smart TVs
Select Roku TVs
Android TV : Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
Apple TV (4th generation or higher) or all AirPlay enabled devices
Google Chromecast™ Versions 2 and higher
Amazon Fire TV Stick Basic Edition or higher
Android smartphones and tablets (OS 7.0+)
Apple smartphones and tablets (OS 12.0+)
Computer: Chrome, Firefox, Microsoft Edge or Safari* browsers

Heads up:

TV can’t be operated on a device that has been tampered with (i.e., rooting or jailbreaking).
The app does not support screen mirroring from smartphones and tablets, but it is possible to mirror your screen using a computer and HDMI cord.
*In order to access all of your TV content and features, please disable iCloud Private Relay for Safari or use Google Chrome, Microsoft Edge or Firefox browsers.

You can also find useful tutorials on our website by visiting; Virgin Plus TV Tutorials

Virgin TV Compatible Devices

Bonnibelle — Mon, 08 Nov 2021 01:59:04 GMT

I was just wondering if at any point the TV app was going to be made available with Roku devices? It's a fairly big brand and pretty much every other streaming service is available on it, but not Virgin TV. Seems like a glaring oversight if you ask me. And it would be nice if I could have my TV service work on all my devices for everyone in the household's convenience. I have seen this question being asked on Roku sites but the reply is always the same, that it needs to be addressed from Virgin's end. But where exactly? Here? I have a sneaky suspicion this is just to appease the masses and nothing brought up here is ever truly resolved. At the very least I would appreciate someone on staff pointing me in the right direction of where to look and/or what department to speak to. Thank you for your time in reading this.

Re: Virgin TV Compatible Devices

VirginPlusDRock — Tue, 12 Mar 2024 16:59:04 GMT

Thank you for your post @Bonnibelle

At this time, we do not have any information on Roku availability. Stay tuned to Virgin Plus TV for any updates.

Re: TV internet purchase

Phildefer — Sun, 08 May 2022 00:28:33 GMT

I am shocked you actually recommend the Xiaomi Mi Box as a compatible device. I have owned this one for a year now and had nothing but problems. For starters, it crashes at least 2-3 times on a good day. I use it 99% of the time for the Virgin Plus app. I de-installed amazon prime and Netflix, and it still crashes. Or maybe the app is at cause, which I know has its share of bugs.
I switched to virgin because it's cheaper, but I learned the hard way that you get what you pay for. Service and support included.

VirginPlus TV app not compatible with Sony TV

MrFrustrated — Sat, 03 Jun 2023 19:26:29 GMT

In Canada, when you try to download the VirginPlus TV app from GooglePlayStore from your Android Sony TV, ...you will receive the message "Unfortunately this App is not available in your country".

Virgin Sales teams and Virgin Tech support fail to warn their Sony customers.

Sony Tech support reports that there is currently no licensing agreement with Virgin, so their VirginPlus TV app will not download.

Shame on Virgin for hiding this fact, causing countless hours of useless calls to their help lines.

Very unprofessional !

Re: VirginPlus TV app not compatible with Sony TV

FDD — Thu, 29 Jun 2023 22:50:40 GMT

Hi Mr. Frustrated,

I have a Sony Android TV and have been running the Virgin TV app subscription since late 2020, and I get all the Virgin TV updates. I live in Toronto. Wondering why your experience would be different.

Frank

Install Virgin TV on my LG TV

wumatts — Sun, 09 Jul 2023 01:53:09 GMT

I have LG TV. It has Google but I can't find Google App Store. It may not be a smart TV. Do I need patches on USB stick to install it on my LG TV?

I stalled successfully on my cell phone and it is working.

Re: Install Virgin TV on my LG TV

Mark — Wed, 09 Aug 2023 16:56:06 GMT

I also have an LG TV ( from around 2019) and it uses a different system, unfortunately. Not Google Play Store, but rather LG Content Store, which does NOT have the Virgin Plus App, as of this writing. Disappointing.to say the least. Fortunately I had a 4K Firestick laying around that I was using before I bought my "Smart" LG TV, so I was up & running right away, using that. I am looking at downloading the Google Play APK for this TV, but I'm not very hopeul that it will work, as I have read elsewhere that it doesn't.

Extended Displays

ChrisD — Mon, 25 Sep 2023 11:39:17 GMT

Why will VirginPlus TV allow casting to external tv's etc. but I can't connect to an external monitor (wired) through Samsung Dex or Screen Mirroring - it's the same thing - now I have an external paperweight. I did this so I could watch VirginPlus TV outside in the warm months? I get the error about devices - but don't get why Chromecast is OK, but other connected devices are not?

Re: Extended Displays

Smccaw22 — Wed, 27 Sep 2023 17:55:34 GMT

To second this, why did the Smart View feature on my Samsung phone work to put Virgin TV on my Sharp Roku TV until the last few days / weeks? Now, I get an error message.

If this isn't going to work, and there isn't a Virgin TV app for Roku TVs, this is an extremely inconvenient TV service.

Re: How to use Virgin Plus TV

sami — Sun, 03 Dec 2023 20:08:49 GMT

I was not able to download Virgin Plus Tv on my chromecast. I can only watch it using my Iphone. Is there a way for me to access it using my chromecast remote?

My tv does not have PLUS installed the TV can't accept TV PLUS

Rockstar4521 — Wed, 20 Dec 2023 14:26:41 GMT

Virgin Plus TV My tv does not have PLUS installed the TV can't accept TV PLUS.

Re: Install Virgin TV on my LG TV

FDD — Wed, 20 Dec 2023 14:57:33 GMT

Buy a Google TV dongle ($40-$60) if your Smart TV doesn't run an OS that works with Virgin TV. It's an inexpensive device that works great for getting any Google TV app.

Can I watch Virgin Plus TV without using the app?

pat1 — Thu, 11 Jan 2024 14:52:07 GMT

i control my tv via my phone app. i do not have my phone for the night for repair purposes. is there a way i can watch channels via my online account. i looked but can find anything. thanks for your help

Remote control

SportsFan — Sat, 20 Jan 2024 22:02:13 GMT

I use my Nvidea Shield remote to watch Virgin TV.

I use the pad to call the on screen menu and then to navigate to the desired option. To flip to the previous channel requires several keystrokes. Is there any way to use a remote to do this with a single button (like every other tv service out there)?

Re: Virgin TV Compatible Devices

TinaB — Wed, 27 Mar 2024 01:03:16 GMT

I signed up in person, at my local Virgin store. I specifically asked, twice, if i could load thr virgin tv app on my Roku stick, because thats all I have. I was told, yes. Twice. Now I have found out it's useless to me. Unfortunately, I have to cancel, and can't even use it

TV connectivity

Daniel51 — Fri, 19 Apr 2024 19:41:21 GMT

How do I add a virgins Plus app to NEW TV that has to connect with virgins plus network already in the house I need the app first on my TV before I can access my virgins Plus network.

Re: TV internet purchase

johnprag — Sun, 11 Aug 2024 23:38:14 GMT

I have Mi Box also and it restarts about 2-3 times per evening when we are watching the bedroom TV, however I am also running a Fire Stick on our bigger screen and it never crashes.

Re: TV internet purchase

VirginPlusKris — Tue, 13 Aug 2024 13:48:23 GMT

Good morning, @johnprag. Welcome to the Virgin Plus Community, and thanks for your post.

For the Community to be better able to assist, could you please share further details in regards to the issues with your Mi Box?

Have you tried plugging the Mi Box into a different TV to see if the issue can be replicated?
Do other devices plugged into your bedroom TV (i.e. your Fire Stick) experience difficulties?
Have you deleted and reinstalled the app from the Mi Box?
Have you completed a factory reset of the Mi Box?
Beyond that, what other troubleshooting have you personally attempted or completed?

Looking forward to hearing back from you.