https://forum.virginplus.ca/t5/mobility/prepaid-plan-got-switched-amp-now-i-can-t-get-it-back/m-p/1544#M813 <P>My plan ran out and i wanted to pay it , but had no data to do so online so in a voice call the rep "gave" me a $28 plan to use its 1 gig of included data so i could pay my bill and set up autopay which takes data. This was a mistake as i did not need plan changed or ask for it to change, but jyst wanted a data add on so i could use app, pay my bill, and set up autopay so my plan would never lapse again. What happened is i have a plan i dont want , i expressly told the rep that I need a lot of data / I was then told I’d only get back on the plan I wanted on my anniversary date / by this time I’d already applied the difference to my account &amp; of course I got charged pay per use for data so (ridiculous) , I’ve got a zero balance and a phone that i cannot use for anything but a paperweight because of an rep error …I’m so frustrated ATM it’s &nbsp;not even funny 🤬</P> Mon, 24 Jan 2022 17:24:26 GMT GINGERGIRL 2022-01-24T17:24:26Z https://forum.virginplus.ca/t5/mobility/prepaid-plan-got-switched-amp-now-i-can-t-get-it-back/m-p/1544#M813 <P>My plan ran out and i wanted to pay it , but had no data to do so online so in a voice call the rep "gave" me a $28 plan to use its 1 gig of included data so i could pay my bill and set up autopay which takes data. This was a mistake as i did not need plan changed or ask for it to change, but jyst wanted a data add on so i could use app, pay my bill, and set up autopay so my plan would never lapse again. What happened is i have a plan i dont want , i expressly told the rep that I need a lot of data / I was then told I’d only get back on the plan I wanted on my anniversary date / by this time I’d already applied the difference to my account &amp; of course I got charged pay per use for data so (ridiculous) , I’ve got a zero balance and a phone that i cannot use for anything but a paperweight because of an rep error …I’m so frustrated ATM it’s &nbsp;not even funny 🤬</P> Mon, 24 Jan 2022 17:24:26 GMT https://forum.virginplus.ca/t5/mobility/prepaid-plan-got-switched-amp-now-i-can-t-get-it-back/m-p/1544#M813 GINGERGIRL 2022-01-24T17:24:26Z https://forum.virginplus.ca/t5/mobility/prepaid-plan-got-switched-amp-now-i-can-t-get-it-back/m-p/1585#M831 <P>Hey there <a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/13752">@GINGERGIRL</a>,</P> <P>Welcome to the Community and thanks for your post.&nbsp;</P> <P>We're sorry to learn about your experience, however there are&nbsp;many different ways that you can make a payment on your prepaid account that doesn't require access to data. The most popular option is to dial <STRONG>#111</STRONG> from your device or to access your <A href="https://my.vpc.ca" target="_blank">My Account</A> profile on a laptop or desktop computer.</P> <P>To learn more on ways to top up your prepaid account click <A href="https://www.virginplus.ca/myAccount/topup-now.do" target="_blank">here</A>.</P> <P>For a step by step instruction on how to change your rate plan click <A href="https://www.virginplus.ca/en/support/faq.html?q=step-by-step-instructions-prepaid" target="_blank">here</A> and select the title "How do I change my plan?".</P> <P>&nbsp;</P> Thu, 27 Jan 2022 19:24:13 GMT https://forum.virginplus.ca/t5/mobility/prepaid-plan-got-switched-amp-now-i-can-t-get-it-back/m-p/1585#M831 VirginPlusAntonie 2022-01-27T19:24:13Z