How can I withdraw a cancellation request and keep my mobile number?

Xiaochen Cui — Thu, 12 Nov 2026 14:45:59 GMT

At the end of October, I called Member Care to cancel my mobile line. I need to keep using the same number and would like to withdraw that request. I tried the virtual assistant and have since submitted the Unresolved Concern Form.

Could a moderator let me know whether there is anything else I should do now to keep my number active? I can provide account details privately if needed. Thank you.

Re: How can I withdraw a cancellation request and keep my mobile number?

VirginPlusAntonie — Thu, 12 Nov 2026 15:05:09 GMT

Hey there @Xiaochen Cui ,

Welcome to the community and thanks for your post.

We're happy to learn that you wish to keep your services with us and we will be more than happy to help remove the request.

Since it requires the assistance of an agent to remove these types of future dated requests, we will be reaching out via private message to gather your details and help as best as we can.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

topic Re: How can I withdraw a cancellation request and keep my mobile number? in Mobility

How can I withdraw a cancellation request and keep my mobile number?

Re: How can I withdraw a cancellation request and keep my mobile number?