topic Re: How to request for Itemized Call and SMS Records on my bill ? in Mobility

How to request for Itemized Call and SMS Records on my bill ?

Lisa1978 — Tue, 01 Sep 2026 17:03:09 GMT

Is it possible to obtain the telephone numbers used to call and text on my bill and not just usage summary?

Re: How to request for Itemized Call and SMS Records on my bill ?

VirginPlusAntonie — Tue, 01 Sep 2026 17:13:25 GMT

Hey there @Lisa1978 ,

Welcome to the Community and thanks for your post.

We will be more than happy to help with the steps to review your bill details.

To get started you simply need to log in to My Account from your home computer or laptop, once on the landing page, on top of the page click My bill > From the drop down menu, select the desired account number > Your most recent bill will populate (you can review past invoices by selecting a different date from the Bill date drop down menu) > Under Detailed Bill press the (+) to see a detailed breakdown (you can also chose to download the entire bill by selecting Download bill (PDF)).

Via your mobile My Account app, you simply need to press View Bill from your landing page and you can either expand the fields to review the details or download a PDF format directly on your phone.

In the instance that you're still receiving a paper invoice, you will need to add the Detailed Account Activity add-on on each line you would like to have the details (this add-on is subject to a monthly fee).

Let the Community know if you have any questions.

Re: How to request for Itemized Call and SMS Records on my bill ?

Lisa1978 — Wed, 28 Oct 2026 14:16:06 GMT

I am willing to pay more for itemized calls/texts - how do I request it. I want to see the phone #'s used (if possible on one line only)

Re: How to request for Itemized Call and SMS Records on my bill ?

VirginPlusAntonie — Thu, 29 Oct 2026 13:17:29 GMT

Thank you for your reply @Lisa1978 ,

We invite you to review the accepted solution above to learn how to review your usage on your account.

One thing to keep in mind is the usage details shown on My Account, is the only details that can be displayed.

Let the community know if you have more questions.