Updating mailing address

xf — Fri, 17 Jul 2026 01:49:27 GMT

I need to update my mailing address however I’m having quite a difficult time figuring out how to do that. I’ve been waiting far too long to speak to an actual agent, and the virtual assist is not helping at all.

Re: Updating mailing address

VirginPlusAntonie — Fri, 17 Jul 2026 12:29:06 GMT

Hey there @xf ,

Welcome to the community and thanks for your post.

You can easily update your billing address directly in your My Account profile.

Please follow the bellow steps :

Go to My profile >> Billing
Select Billing >> Mobility from your left

From there you will see the option to update your billing address.

Let the community know if you have more questions.

topic Re: Updating mailing address in Mobility

Updating mailing address

Re: Updating mailing address