topic Re: How to remove/cancel a phone from my account in Mobility

How to remove/cancel a phone from my account

KenRepasi — Mon, 13 Jul 2026 12:29:23 GMT

My mother passed away. I would like to remove her phone from my account. How do I proceed?

Re: How to remove/cancel a phone from my account

VirginPlusAntonie — Mon, 13 Jul 2026 12:36:05 GMT

Hey there @KenRepasi ,

Welcome to the community and thanks for your post.

We're deeply sorry for your loss. To learn more about account closures, check out Ending Your Monthly Plan Services

Let the community know if you have more questions.

Re: How to remove/cancel a phone from my account

KenRepasi — Tue, 14 Jul 2026 05:02:23 GMT

I am not trying to close my entire account. I have internet billed seperately still for some reason and 2 Phones for 35 dollars a month each. I am just trying to stop service for the phone that I bought for my Mom and put her on my bill. This phone is not being used as she is deceased. I just want to stop service on her phone and keep my plan intact, minus one phone.

Re: How to remove/cancel a phone from my account

VirginPlusAntonie — Tue, 14 Jul 2026 12:31:14 GMT

Hey there @KenRepasi ,

We can understand the confusion, however the process to close one service on your account is the same as described in the link above.

Let the community know if you have more questions.