Can't make or receive phone calls in Penticton, BC

Jkmonkey — Fri, 19 Jun 2026 11:46:00 GMT

I can't make a phone call or receive a phone call without it dropping in the Penticton area. Either fix your service or I will be terminating my cell phone service contract as you are breaching your contract in not being able to provide me with a decent service. This has been an ongoing issue fix it

Re: Can't make or receive phone calls in Penticton, BC

VirginPlusAntonie — Fri, 19 Jun 2026 12:12:22 GMT

Hey there @Jkmonkey ,

Welcome to the Community and thanks for your post.

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc.

In order to best assist, please provide the following details;

Where are you located when experiencing the issue; Indoors, outdoors or both?
Is the issue happening only in one location or everywhere?
Have you tried to reset the network settings and also try restarting your phone?
Are you using an eSIM or physical SIM? If using a physical SIM, try turning your phone off and removing the SIM for 2 to 5 minutes and try again after.
Have you tried turning on your Wi-Fi calling?
Which connection setting are you on? If on 5G Auto or 5G On, try selecting LTE to see if you can notice a difference.

In the meantime as well, we'd recommend checking out our How To article on Troubleshooting voice calls for tips and advice that may help.

Looking forward to hearing back from you

topic Re: Can't make or receive phone calls in Penticton, BC in Mobility

Can't make or receive phone calls in Penticton, BC

Re: Can't make or receive phone calls in Penticton, BC