topic Top Up Card doesn't work or Plus Members? in Mobility

Top Up Card doesn't work or Plus Members?

NateMcc — Fri, 21 Jan 2022 17:07:24 GMT

I was trying to pay my phone bill, and I thought I would be able to use the Virgin Mobile top up cards to pay off some of the bill... however there doesn't seem to be the option to, does this mean I wasted $70 that I can not get back?

Re: Top Up Card doesn't work or Plus Members?

VirginPlusAntonie — Wed, 20 May 2026 18:31:17 GMT

Hey there @NateMcc,

Welcome to the Community and thanks for your post.

You are correct, Prepaid top-up cards are specifically designed to provision Prepaid accounts only.

We have many different convenient ways for you to pay your monthly bills, click here to learn how.

Top Up Card doesn't work or Plus Members?

123658 — Wed, 20 May 2026 18:31:49 GMT

Good afternoon, by mistake I purchased some prepaid cards. How can I add them to my phone line since it is credit?

Re: Top Up Card doesn't work or Plus Members?

VirginPlusAntonie — Thu, 21 May 2026 15:25:22 GMT

Hey there @123658 ,

Welcome to the community and thanks for your post.

Prepaid top-up cards are specifically designed to provision Prepaid accounts only. We invite you to review the accepted solution above to learn more on ways to pay for your monthly services.

Let the community know if you have more questions.