topic Re: Accessing landline voice mail (not cellphone voicemail) in Mobility

Accessing landline voice mail (not cellphone voicemail)

SarahM — Tue, 30 Sep 2025 13:22:16 GMT

We have a landline as part of our Virgin package. Until recently, accessing the landline's voice mail was easy. Now, my landline says "voicemail message via phone company", and I can't get to it. Even if I could change the message to say "don't leave a voicemail, we can't access messages" I'd be happy.

So, how do I access the landline voice mail? I used to listen for the dial tone, then dial 1, or maybe it was *98, but now that doesn't get me to the voice mail, just a voice telling me the last time I accessed the voice mail.

Re: Accessing landline voice mail (not cellphone voicemail)

VirginPlusAntonie — Thu, 02 Oct 2025 16:55:48 GMT

Hey there @SarahM ,

Welcome to the community and thanks for your post.

To access your voicemail dial 1 or *86 on your phone that is connected to the Home Phone Hub and follow the prompts.

In order for the community to best assist some extra details will be needed;

Have you made any changes to your voicemails settings the last time it was accessed successfully?
Does it give you any options after the recording?
Have you tried pressing the pound key during the recording to see if it gives other options.
Have you tried unplugging your Home Phone Hub for a few minutes and trying again after?
What troubleshooting steps have you tried so far?
Have you contacted our technical support team to review your concern? If so, what was the outcome?

Looking forward to hearing back from you.

Re: Accessing landline voice mail (not cellphone voicemail)

SarahM — Fri, 03 Oct 2025 13:06:48 GMT

If I dial 1 or *86, the voice says "your last email access was....." and nothing more.

I've made no changes to the voicemail settings, I can't get to the voicemail settings.

I can't get to the recording

unplugging doesn't work

what trouble shooting steps are there?

I haven't contacted the technical support team

Re: Accessing landline voice mail (not cellphone voicemail)

VirginPlusAntonie — Mon, 06 Oct 2025 12:26:38 GMT

Thanks for getting back to us @SarahM ,

We will be happy to have a closer look into it for you and have sent you a private message to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message