topic Re: Poor / no reception Mewatha Beach AB in Mobility

Poor / no reception Mewatha Beach AB

Daisy23 — Sun, 13 Jul 2025 18:33:05 GMT

Mewatha Beach AB shows up in the coverage area map. In summer there is no reception most of the time except 5-7am on some days and in winter the reception is very spotty. We need to drive into Boyle multiple times a day to get cell reception and data coverage. Even if it shows coverage it is impossible to establish a connection.

Re: Poor / no reception Mewatha Beach AB

VirginPlusAntonie — Tue, 15 Jul 2025 12:19:50 GMT

Hey there @Daisy23 ,

Welcome to the Community and thanks for your post.

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc.

In order to best assist, please provide the following details;

Where are you located when experiencing the issue; Indoors, outdoors or both?
Is the issue happening only in one location or everywhere?
Have you tried to reset the network settings and also try restarting your phone?
Are you using an eSIM or physical SIM? If using a physical SIM, try turning phone off and removing the SIM for 2 to 5 minutes and try again after.
Have you tried turning on your Wi-Fi calling?
Which connection setting are you on? If on 5G Auto or 5G On, try selecting LTE to see if you can notice a difference.

In the meantime as well, we'd recommend checking out our How To article on Troubleshooting voice calls for tips and advice that may help.

Looking forward to hearing back from you

Re: Poor / no reception Mewatha Beach AB

Daisy23 — Thu, 17 Jul 2025 13:39:30 GMT

We are experiencing it everywhere. Indoor, outdoors, everywhere. Tried walking to different areas. Sometimes a bit of reception on the dock for a minute.

Driving the 5km through mewatha beach slowly still gets no reception or data.

If you are lucky you might get some reception around 6 am. Winter is slightly better than summer.

Have to drive at least 4 km towards Boyle before useable connection with 2 bars.

Restarted phone, restarted network settings. Turned it on and off.

About 10 people’s phones are all experiencing it for years. Iphones, ipads, androids, all versions. My iphone 16 as well. This is a longstanding issue.

Physical sim. When i drive to Boyle for reception my phone works perfectly fine. This is not about the phone. Telus and virgin sim cards. From iPhone 7 to 16 and various models in between.

No wifi available in the area No cable. No phone lines capable of internet connection. That is the frustration. Go for days without any data or phone except if you drive to Boyle. Telus can’t offer any solutions either with the landline (various options were tried and returned)l

Never get 5G. Lte or 3 makes no difference. It might show 1 bar intermittently but nothing downloads and calls doesn’t connect.

This is for voice calls and data.

The geography might have something to do with it.

The coverage maps show the area is covered but it is not

Re: Poor / no reception Mewatha Beach AB

VirginPlusAntonie — Mon, 21 Jul 2025 17:40:50 GMT

Hey there @Daisy23 ,

Thank you for getting back to us with the additional details.

We will be reaching out via private message with some additional details that we will need to verify your concern further and help as best as we can.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.