topic Re: Fake agent calling offering free phone scam in Mobility

Discount with free Apple watch

Easterner000 — Thu, 26 Sep 2024 12:13:30 GMT

Hi, I got a call this morning (with a c/b # of 902-800-****) offering me a monthly cell phone discount to $45 per month, with a free Apple Watch. Sounds to good to be true as all they needed was my credit card as they provided me with account #s, addresses, etc. Also got emails from both Virgin and Bell from them. So, scam?

Re: Discount with free Apple watch

VirginPlusKris — Mon, 16 Mar 2026 10:35:51 GMT

Hi there, @Easterner000. Welcome to the Virgin Plus Community, and thanks for your post.

This is undoubtedly a scam attempt. When an offer sounds too good to be true, it's good to treat it as such and be skeptical. The clearest red flag would be any mention of free hardware.

Check out this link on How to Keep Yourself Safe from Fraud, there is a specific area just for phishing and how to identify it.

If you would like to take the extra mile to be thorough, you can also reach out to our Member Care team by checking out our Contact Us page. Any proper offer will be visible on your account when speaking to a representative with account access.

If you believe that you have been a victim of Fraud or have been hacked; Check out our support page Do you suspect fraud? What to do next to learn where to contact in those scenarios.

Let us know if you have any further questions.

Discount and Gift Hamper Confirmation from Virgin Plus

Discount and Gift Hamper — Thu, 26 Sep 2024 00:35:28 GMT

Today, I received an email from

Virgin Plus <info@virgin-mobiles.ca>

with subject is "Discount and Gift Hamper Confirmation"

Hello XXXXX,

We congratulate you on your gift hamper - it's now full steam ahead for us.

Keep an eye on your inbox for our updates on progress and delivery. It is a gift hamper and we'll be activating your benefits once it is delivered. See our terms here.

Your gift hamper details:

Item(s) to be sent:

Apple Watch Series 2 42mm

Gift hamper number: 03xxxx

40% Discount applied for next Six Months.
I don't know that email comes from Virgin Plus or fake email.

Re: Discount and Gift Hamper Confirmation from Virgin Plus

VirginPlusAntonie — Thu, 26 Sep 2024 12:19:00 GMT

Hey there @Discount and Gift Hamper ,

Welcome to the community and thanks for your post.

This is most definitely a scam as Virgin Plus would not use the email format @virgin-mobiles.ca.

We strongly suggest that you do not click on any links in the email and that you flag it as spam. We also invite you to review the links above on this thread for further details.

Let the Community know if you have more questions.

Re: Discount and Gift Hamper Confirmation from Virgin Plus

Discount and Gift Hamper — Thu, 26 Sep 2024 16:13:11 GMT

Thank you for reply.

The scammer is using the phone numer 639-318-**** to call me. He also gave me another number 438-795-****. He tried to ask me to send him the verification code from an email of Virgin Plus. After he has this code, he had reset my account password and he made the order of Iphone15 pro max. Then, he made my account in blocking state, I counld’t login and recovery my password.
I have to call Virgin Plus support to recovery my account and cancel the order.

I have called back him by number 438-795-****, and he told me, he is from Virgin Plus and he will cancel the oder for me.
But I don’t believe in him again.

Scam calls

Ottawa_Res — Fri, 11 Oct 2024 12:07:08 GMT

Just a PSA. Getting multiple SCAM calls on my Mobile from a call center, displaying a local number.
Scammer reports they are from Bell, along with ownership of Virgin.
They report you're a good customer and qualify for a 40% discount on all services.

Asks about your billing and then starts trolling for details.

Re: Discount and Gift Hamper Confirmation from Virgin Plus

Bhavyasharma — Fri, 18 Oct 2024 22:14:40 GMT

This was about to happen with me as well. I just cut the call as soon I googled the conversation and your note came up. You saved me. I called the customer support center to reset my account.

Re: Service provider impersonation scam

Ivan M — Wed, 23 Oct 2024 19:26:17 GMT

Hello! Just received this exact scam, claiming to be Virgin Plus employees offering lower prices on my bill, from the number 1-514-79*-****. I will report it to CAFC as recommended above.

Promotional rebate scam call

Lake house — Tue, 10 Dec 2024 17:14:14 GMT

Hi! I just got a phone call from Amos Quebec for Bell/Virgin for a promotion going on right now. They were offering 40% off my monthly membership for the next 44 months. Is that a legit offer that Virgin is offering right now? I think not. The guy on the other end was very rude and unprofessional.

Re: Discount and Gift Hamper Confirmation from Virgin Plus

Wayne53 — Sat, 22 Feb 2025 18:05:05 GMT

I just got a similar call to my Virgin number. It sounded great as I was offered an Apple Watch or an iPad Pro. He asked for my email address but I asked him to tell me. If he was with Virgin he’d know it. He couldn’t tell me so I hung up.

Re: Fake agent calling offering free phone scam

Carsten — Tue, 18 Mar 2025 17:34:31 GMT

I received a call offering a discount on my plan and a free ipad or apple watch, then thay confirmed my house # and postal code, the asked for my email address. then i got a text from virgin for a verification code while he was asking me for my date of birth. i hung up after i got the verification code, cause from my understanding that text is for changing my account setting like resetting my account password.

call was from 204-59*-****