topic iPhone SE to new Iphone 16 pro - iMessage not working in Mobility

iMessage and FaceTime doesn’t work with my new eSIM

Anuf — Sat, 22 Jun 2024 03:58:59 GMT

I have recently moved to Virgin Plus from another service provider. Now in the iMessage and FaceTime settings my number doesn’t appear. Only the email address. Can someone please help me to get this fixed? Really appreciate! Thanks in advance!

Re: iMessage and FaceTime doesn’t work with my new eSIM

VirginPlusKris — Mon, 24 Jun 2024 13:35:51 GMT

Hi there, @Anuf. Welcome to the Virgin Plus Community, and thanks for your post.

We wanted to check in and see if you were still having issues making use of iMessage and FaceTime. If so, could you try out the following troubleshooting steps?

Check your device settings

Make sure that you’re connected to a cellular data or wi-fi network.
Go to Settings > General > Date & Time and make sure that your timezone is set correctly.

Turn off and restart iMessage and FaceTime

Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on.

If it continues to not work after, please go to your Settings and confirm that your number is selected for sending & receiving SMS via iMessage. If it's not selected and you cannot select it to enable it, we'd recommend taking a look at this Apple support article on if you can't see or select your number in Messages or FaceTime

Give those a try, and let us know if you were still in need of assistance.

Re: iMessage and FaceTime doesn’t work with my new eSIM

Lisak1987 — Fri, 15 Nov 2024 13:20:21 GMT

I ported my number over a few days ago and still cannot get my phone number to work for messaging. When I talk to Virgin, they blame it on Apple, but it is not an Apple problem. It is a virgin problem. They say this has been going on since June but no one told me that before I moved my phone over. Getting very annoyed as I do not have cell service at home so I am not able to speak to the majority of my family. Version offers no compensation for my loss and has no anticipated resolution date.

I should also mention I have done all of the things that they have said and nothing has worked.

Re: iMessage and FaceTime doesn’t work with my new eSIM

VirginPlusAntonie — Mon, 18 Nov 2024 18:24:37 GMT

Hey there @Lisak1987 ,

Welcome to the community and thanks for your post.

We invite you to review and test the solution offered above and also visit the link.

We also wanted to touch base with you on some information;

Have you got in touch with our technical support team and open a ticket?
Have you got in touch with Apple Support to see if there wasn't an issue with your Apple profile?
What are the troubleshooting steps that you've attempted so far?

Looking forward to hearing back from you.

Re: iMessage and FaceTime doesn’t work with my new eSIM

AbMc — Thu, 09 Jan 2025 15:59:41 GMT

I’m having the same problem. I even phoned apple and they escalated it then said it’s an issue with my carrier. Can I get more help?

Re: iMessage and FaceTime doesn’t work with my new eSIM

VirginPlusKris — Sat, 11 Jan 2025 15:03:16 GMT

Hi there, @AbMc. Thanks for your post, and welcome to the Virgin Plus Community.

Please take the time to review the instructions provided earlier in the thread in the approved solution. If the issue continues to persist, please let us know and we'll be happy to assist from there.

Best wishes.

iPhone SE to new Iphone 16 pro - iMessage not working

GrannyM — Wed, 15 Jan 2025 12:41:30 GMT

I put my old SIM card from my iPhone SE into my iPhone 16 Pro. Should that work? Because I can’t send messages through the iMessage app

Can't pick up or disconnect calls

Fabischone — Sun, 19 Jan 2025 14:41:38 GMT

I recently switched phones from apple to samsung. When the phone rings, I cannot pick up (or disconnect for that matter). I can make calls no problem. This is so strange. Is it a Virgin thing or Android thing.