topic Does prepaid not include MMS? in Mobility

Does prepaid not include MMS?

Zaptor99 — Fri, 29 Oct 2021 20:07:11 GMT

I signed up for Prepaid on the assumption that it includes MMS as it states on the website.

https://www.virginplus.ca/en/plans/details.html#!/prepaid/monthly

"YUP, IT'S INCLUDED:

UNLIMITED Text, Picture & Video Messaging from Canada
Voicemail & Call display
Call Waiting

But when I try to send MMS, it says insufficient funds. I contacted Customer Service and was told my plan does not include MMS.

Why is the website misleading?

Re: Does prepaid not include MMS?

VirginPlusAntonie — Mon, 01 Nov 2021 18:41:50 GMT

Hi @Zaptor99,

Thanks for your post,

The description of our Prepaid plans on our website are correct, MMS is included in the plan if it has been topped up correctly.

Re: Does prepaid not include MMS?

Zaptor99 — Mon, 01 Nov 2021 18:46:01 GMT

Hi, when you say topped up properly does that mean it costs money to send MMS?

I'm on auto pay, so do I need to top up with more money to send MMS?

Re: Does prepaid not include MMS?

VirginPlusAntonie — Tue, 02 Nov 2021 19:06:03 GMT

Hi @Zaptor,

The MMS feature is included in your plan, to ensure the good functioning of the prepaid account we always suggest to add a little more as it would stay on file as a safety net and will allow you to use the funds for your out of plan needs.