topic Unverified in Mobility

Changing name on outgoing calls

Call display — Mon, 12 Aug 2024 17:34:58 GMT

How can I change my call display name when making out gaing calls?

Re: Changing name on outgoing calls

VirginPlusKris — Wed, 14 Aug 2024 13:42:53 GMT

Good morning, @Call display . Thanks for your post, and welcome to the Virgin Plus Community.

You can not change your display name when you make a call. You can however hide your name from displaying on an individual call or all call basis.

To block your mobile phone number on a per-call basis, dial #31# before each phone number you call.

To permanently block your number, go to your Settings menu for your mobile device and select the option to display or hide your caller ID. If you have permanently blocked your number, you can unblock it on a per-call basis by dialing *31# before you dial each phone number.

Let us know if you have any further questions.

Re: Changing name on outgoing calls

Tiredofnotgettinghelp — Thu, 05 Dec 2024 18:26:00 GMT

I have the same question (how to change my name when I call.) The name that comes up when I call a stranger (which I have to do a lot) is an old company name. I have not had the company for almost 15 years, and yet it still comes up when I call. Is there a way to fix this so that my actual name (or new company name) comes up?

Re: Changing name on outgoing calls

VirginPlusKris — Sat, 07 Dec 2024 14:35:26 GMT

Good morning, @Tiredofnotgettinghelp. Thanks for reaching out, and welcome to the Virgin Plus Community.

Thanks for bringing this to our attention. We'll be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

Unverified

CSLewis — Sat, 04 Jan 2025 06:04:47 GMT

My wife and I just switched from Rogers to Virgin Plus about a week ago. We both have new Samsung S24 phones. Before the switch, when my wife called her sister, her sister saw my wife's name as her phone rang. Now, my wife's sister sees Unverified. (I already tried going to phone app settins > Supplementary Services and setting Show your caller ID to Always. No effect.) Does anyone know how to resolve this?

Thanks!

Changing name on outgoing calls

Debbegood — Tue, 03 Jun 2025 14:24:11 GMT

I recently found my birth brother and want to contact him but don’t want him to have my number yet.
Can I send a text or call with my number blocked.

Changing name on outgoing calls

ep32 — Wed, 09 Jul 2025 17:16:33 GMT

My caller ID is showing up as a random business and not my own name. Is there any way to change this? I tried calling support and they were no help.

Re: Changing name on outgoing calls

VirginPlusAntonie — Fri, 11 Jul 2025 17:56:36 GMT

Hey there @ep32 ,

Thanks for reaching out, and welcome to the Virgin Plus Community.

Thanks for bringing this to our attention. We'll be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.