topic Long Distance Calls unidentifiable in Mobility

Long Distance Calls unidentifiable

El001 — Thu, 14 Nov 2024 03:26:16 GMT

I have 3 accounts linked to my name. Ons of them has a huge charge for long distance calls this month. The problem is, I can't identify where and when these were made. The only number I can think it could be after trying to Google the answers, was a Whatsapp call to South Africa, but this couldn't be right as I make several on my own number and never charged and the time spent on that call on that phone isn'tcorrespondingto the tome the bill states? Any idea how I can identify this to prevent in future?

Re: Long Distance Calls unidentifiable

VirginPlusAntonie — Fri, 15 Nov 2024 19:48:56 GMT

Hey there @El001 ,

Welcome to the community and thanks for your post.

When accessing My Account, under the usage category, you can select which phone number on your account to review the usage.

For more details check out Tracking Your Usage. on virginplus.ca

Let the community know if you have more questions.

Re: Long Distance Calls unidentifiable

El001 — Sun, 19 Jan 2025 22:47:42 GMT

Hi.

Thank you for the feedback. I have identified the number where the charges are, the problem is I cannot identify the numbers called causing this charge. When getting the subscription, we were advised calls to the US are free, which we have been charged for. Either than that, only WhatsApp calls are made long distance. I need to understand how to identify the numbers called that is causing this charge. I have again been charged for this on the one number for December & January.