topic Re: Poor reception in Niagara area in Mobility

Poor reception in Niagara area

NanaS — Tue, 08 Oct 2024 18:03:17 GMT

I have been experiencing dropped calls for the last 6+ months. I am in Niagara area (Ridgeway) and have NEVER has this issue before. We are suppose to be in a covered Zone. At times I can hear who I am speaking to but they can't hear me. Calls are not ringing at time and goes to voice mail. It doesn't even log on my call list. I have someone in Palliative care and con not have this happening. I even upgrade my phone, which has now been sent all to Samsung, as Virgin claimed it wasn't their issue. Apparently it is!! Once my phone is returned I will be looking at another carrier (Rogers) as a new carrier.

Re: Poor reception in Niagara area

Mooch — Wed, 18 Sep 2024 14:13:23 GMT

I've been experiencing the same symptoms for over a year. Very spotty reception throughout Niagara.

Re: Poor reception in Niagara area

VirginPlusAntonie — Wed, 18 Sep 2024 16:58:46 GMT

Hi there @NanaS and @Mooch ,

Welcome to the Community and thanks for your posts.

Many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, the amount of users in your area, etc.

In order for the Community to get a better understanding, please provide the following details;

Are you seeing any issues with your text messaging and/or data usage as well?
Are the issues only happening indoors at home, or outdoors as well?
Do you know of anyone else in the area having similar issues?
Have you tried using Wi-Fi calling where available?
Have you got in touch with our technical support team to open a ticket?

In the meantime, we'd recommend checking out our How To article on Troubleshooting voice calls for tips and advice that may help.

Looking forward to hearing back from you.

Re: Poor reception in Niagara area

NanaS — Wed, 18 Sep 2024 17:21:03 GMT

I have been working with Virgin Mobile for months. This issue has only bee happening within the last 8 months. I am very close to a tower, I have tried WiFi Calling, I have changed Sim cards.

My phone is currently being serviced as they said it was the phone. I am using a older phone. Was great for 5 days and then it all started happening again. I called Virgin for a call back on Tech Support. They called 7 times and not once did my phone ring or signal a call was coming in.

Will see what the outcome on the phone repair will be, BUT I am assuming the issue will continue. Once contract is up I will be changing providers