topic Re: Getting calls and texts for the person who had my number before me in Mobility

Getting calls and texts for the person who had my number before me

Jenelle — Wed, 20 Oct 2021 21:57:53 GMT

I keep getting spam texts, calls and even some non-spam for the person who had my phone number before me. They’re all directed at the same name, so I know it’s from him. How do I stop the incessant texts and calls?

Re: Getting calls and texts for the person who had my number before me

VirginPlusPatricia — Thu, 21 Dec 2023 14:47:27 GMT

Hey Jenelle. Welcome to the Community.

You can block incoming calls, and Text messages from unwanted numbers using the Call Block feature.

Depending on the make and model of your device the steps to block a number will differ.

If you're willing to share the make and model of your device the Community can help or check out Get to know your phone or tablet on VirginPlus.ca.

- Patricia

Re: Getting calls and texts for the person who had my number before me

Jenelle — Fri, 22 Oct 2021 23:16:56 GMT

I do block them, but they all come from different numbers (the spam specifically).

Re: Getting calls and texts for the person who had my number before me

VirginPlusPatricia — Mon, 25 Oct 2021 20:09:42 GMT

Hi, thanks for clarifying for the Community.

I get that those calls would be annoying. Spam calls are out of our control. But, you can add your number to the National Do Not Call list to help prevent unwanted spam calls in the future. You can also check out out our site for details on how to protect yourself from fraud.

BLOCKING ALL UNKNOWN CALLERS

Mobility — Thu, 21 Dec 2023 12:45:50 GMT

There are a great number of Unknown callers using minutes on my phone. Is there a way I can block these Unknown Callers?