topic Re: Samsung S20 FE screen touch stutter in Mobility

Samsung S20 FE screen touch stutter

raw — Mon, 11 Oct 2021 13:38:41 GMT

After the last system update my screen has developed a stutter. I primarily notice when I'm typing. Some times when I tap I get no letters and sometimes I get double. I've replaced the glass screen protector and the phone glass has no chips or cracks. Suggestions?

Re: Samsung S20 FE screen touch stutter

VirginPlusAntonie — Thu, 21 Oct 2021 14:46:26 GMT

Hey @raw

Thanks for your post. Odd that you have experienced this after the most recent system update. Out of curiosity, have you tested without a screen protector and when replaced, was it the same brand?

Re: Samsung S20 FE screen touch stutter

raw — Thu, 21 Oct 2021 19:08:15 GMT

I tested it with and without the protector and it is a different brand. It has other glitches as well with the sensitivity of Google Assistant, sometimes won't respond to "Hey Google" but there doesn't seem to be a pattern, and smart lock can't seem to tell if I'm home.

Re: Samsung S20 FE screen touch stutter

VirginPlusAntonie — Mon, 25 Oct 2021 19:58:30 GMT

Thanks for all of the information @raw,

We wanted to check if you tried to factory reset your phone to see if that would resolve the issue, to find the steps to factory reset your phone click here. Another possible step would be to check your manufacturer's warranty.

Re: Samsung S20 FE screen touch stutter

raw — Fri, 22 Oct 2021 18:26:07 GMT

Oh sorry I forgot to mention that! Yes, I did a factory reset after the screen protector change didn't work.