https://forum.virginplus.ca/t5/mobility/quot-my-device-quot/m-p/9819#M4122 <P>Under My Account&gt;My Services&gt;Mobility my Device is listed as unknown.&nbsp; How do I change that?</P><P>&nbsp;</P> Tue, 21 May 2024 23:14:30 GMT Magoo 2024-05-21T23:14:30Z https://forum.virginplus.ca/t5/mobility/quot-my-device-quot/m-p/9819#M4122 <P>Under My Account&gt;My Services&gt;Mobility my Device is listed as unknown.&nbsp; How do I change that?</P><P>&nbsp;</P> Tue, 21 May 2024 23:14:30 GMT https://forum.virginplus.ca/t5/mobility/quot-my-device-quot/m-p/9819#M4122 Magoo 2024-05-21T23:14:30Z https://forum.virginplus.ca/t5/mobility/quot-my-device-quot/m-p/9836#M4136 <P>Hey there <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/1499152491">@Magoo</a></SPAN></SPAN> ,&nbsp;</P> <P>Welcome to the Community and thanks for your post.&nbsp;</P> <P>This usually occurs when a fictional serial number and/or a Grey Market Device (Phones sold by other service providers and/or brands not sold in Canada) is used to register your account. If it is the case, the device itself will not show as it was not acquired at a Virgin Plus location.</P> <P>This should not affect your service.&nbsp;</P> <P>Let the Community know if you have more questions.</P> <P>&nbsp;</P> Thu, 23 May 2024 18:02:26 GMT https://forum.virginplus.ca/t5/mobility/quot-my-device-quot/m-p/9836#M4136 VirginPlusAntonie 2024-05-23T18:02:26Z