topic Re: is it possbile to restore my mobile service after cancellation? in Mobility

is it possbile to restore my mobile service after cancellation?

J96 — Tue, 16 Apr 2024 00:08:28 GMT

Hello. Last month, I called Vingin Plus customer service to schedule a service cancellation in early April. Now i may need to use mobile service with my old mobile number. Is it possible to get my old mobile number back and switch to some plan after cancellation of my mobile service? Thank you so much.

is there a customer service number I could call from overseas. tried the number starting with 416 but it is not working

Re: is it possbile to restore my mobile service after cancellation?

VirginPlusAntonie — Fri, 19 Apr 2024 12:57:42 GMT

Hey there @J96 ,

Welcome to the Community and thanks for your post.

Once a postpaid account is closed, if it is in good standing, you have 90 days to reactivate your service if you choose to do so (some conditions may apply).

In order to review your request, you will need to get in touch with a representative. Make sure to use the appropriate dialing pattern in order to get in touch with member care or visit our Contact Uspage to review others ways to reach us.

Let the Community know if you have more questions.

Re: is it possbile to restore my mobile service after cancellation?

J96 — Fri, 19 Apr 2024 00:08:41 GMT

thank you so much