topic Re: Long distance calls not going through in Mobility

Long distance calls not going through

Tom K — Sun, 14 Apr 2024 22:49:00 GMT

Hello,

I recently switched to a BYOP monthly plan with 200 long distance calling minutes included as a promo. Although it was quite choppy, I was able to make a 20min call to Japan a week or so ago. Since then, I haven't been able to successfully make international calls (to Japan, tried multiple different numbers) - there would be no dial tone and the receiver would get no record of the call. Is there anything I could do to fix this?

I use an android phone, fairly new. I'm situated in Vancouver, BC, close to a cellphone tower. The Japanese numbers I tried to call were all cellphone numbers.

Would appreciate any help!

Re: Long distance calls not going through

VirginPlusAntonie — Fri, 31 Oct 2025 12:41:16 GMT

Hey there @Tom K ,

Welcome to the Community and thanks for your post.

The Community being a peer to peer assistance channel, it would be hard to determine the cause, however you can try the following;

Power cycle your device (turn fully off and back on again).
Reset your phones network settings.
If you recently changed your plan, check your plan description in My Account to ensure you do not have an international call blocker.
Have you contacted our technical support team to have your concern looked at?

Let the Community know if you have more questions.

Re: Long distance calls not going through

Tom K — Wed, 17 Apr 2024 01:13:42 GMT

Thanks for your suggestions. I'll try contacting technical support if I continue to have problems.

Long distance calls not going through

Peacebewithyou — Fri, 31 Oct 2025 12:41:42 GMT

Hey everyone,
Is anyone else facing issues with international calls to India on Virgin Plus? My Canada-to-Canada calls are working fine, but the calls to India have been breaking up badly for the past few days. I first noticed it on October 25, 2025. Just wondering if others are experiencing the same issue or if it’s just my connection.
Thanks!