topic How do I remove a device from my account without deleting my account? in Mobility https://forum.virginplus.ca/t5/mobility/how-do-i-remove-a-device-from-my-account-without-deleting-my/m-p/9176#M3918 <P>Does anyone know how to delete a device from your account? I currently have two devices on my account and don't use one of them. Is there a way to remove this unused device without deleting my account?</P> Sun, 24 Mar 2024 03:57:39 GMT Calamine 2024-03-24T03:57:39Z How do I remove a device from my account without deleting my account? https://forum.virginplus.ca/t5/mobility/how-do-i-remove-a-device-from-my-account-without-deleting-my/m-p/9176#M3918 <P>Does anyone know how to delete a device from your account? I currently have two devices on my account and don't use one of them. Is there a way to remove this unused device without deleting my account?</P> Sun, 24 Mar 2024 03:57:39 GMT https://forum.virginplus.ca/t5/mobility/how-do-i-remove-a-device-from-my-account-without-deleting-my/m-p/9176#M3918 Calamine 2024-03-24T03:57:39Z Re: How do I remove a device from my account without deleting my account? https://forum.virginplus.ca/t5/mobility/how-do-i-remove-a-device-from-my-account-without-deleting-my/m-p/9211#M3933 <P>Good morning, <SPAN class="mention" data-mention="@Calamine"><a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/1172552203">@Calamine</a></SPAN>. Welcome to the Virgin Plus Community, and thanks for your post.</P> <P>When you say you have two devices on your account, are you meaning that you're getting billed for two different phone numbers? i.e. when you log into your My Account profile, you see two phone numbers with two phones, a phone and a tablet, etc.?</P> <P>If so, you would only need to request that that line be cancelled. Having an individual phone line cancelled and your whole account cancelled are distinct things. For info on how to go ahead, take a look at our Support article on <STRONG><A href="https://www.virginplus.ca/en/support/faq.html?q=looking-to-exit-early" target="_blank" rel="noopener">Ending Your Service<IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.bell.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A></STRONG></P> <P>If you meant otherwise, or have any other questions, please let us know. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 26 Mar 2024 11:33:23 GMT https://forum.virginplus.ca/t5/mobility/how-do-i-remove-a-device-from-my-account-without-deleting-my/m-p/9211#M3933 VirginPlusKris 2024-03-26T11:33:23Z