topic Re: Temporary Phone Number when texting in Mobility

Temporary Phone Number when texting

SmileyLis — Tue, 28 Nov 2023 15:09:42 GMT

When I send out a text to somebody who doesn't have my new number yet, it gives them a completely different number, so I cannot receive their texts, but they can recieve mine. I have had to text them my actual number, so they could text me on that, which honestly shouldn't have to be a thing. I'm wondering what's up with that?

Wrong phone number displayed to text recipients

Dano — Fri, 13 Oct 2023 20:59:04 GMT

Why do my text recipients see the original phone number assigned to my SIM card instead of the number I ported?

Re: Wrong phone number displayed to text recipients

VirginPlusKris — Sat, 14 Oct 2023 12:06:45 GMT

Hi there, @SmileyLis and @Dano. Thank you for your posts.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Wrong phone number displayed to text recipients

TFCSJH — Sun, 26 Nov 2023 02:43:47 GMT

I am having the same issue as SmileyLis. Can you private message me as well?

Re: Wrong phone number displayed to text recipients

VirginPlusAntonie — Mon, 27 Nov 2023 21:27:40 GMT

Hey there @TFCSJH ,

Welcome to the Community and thank you for your posts.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Phone number glitch

Mac — Wed, 06 Dec 2023 14:04:15 GMT

I recently switched to virgin from a different provider and wanted to transfer my old number to my new phone. I was given a temporary number until my number was transferred, now I'm having the issue of it flopping between both numbers when I text someone. It's getting extremely irritating, I run a business with several contacts and confused people who receive an important business related messages from me yet have no idea its me due to this reoccurring problem. I need this fixed asap

Re: Temporary Phone Number when texting

yyz7 — Thu, 07 Dec 2023 19:14:04 GMT

Help needed- Hello there, I have the similar issue-

I switched to Virgin Plus and everything is ok, but, when I send text messages, it appears as a different 437 number ,not my registered number, how can I fix this please?

Thank you.

Re: Phone number glitch

VirginPlusAntonie — Fri, 08 Dec 2023 19:17:26 GMT

Hey there @Mac and @yyz7 ,

Welcome to the Community and thank you for your posts.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone number glitch

neuf — Thu, 11 Jan 2024 19:34:22 GMT

Hello, same issue here. I have a Pixel 8 Pro and the Google RCS chat uses the number that is on the SIM card, which is my temp number. Please let me know how this can be changed to my actual number.

Re: Phone number glitch

VirginPlusKris — Sat, 13 Jan 2024 12:58:35 GMT

Hey there @neuf.

Welcome to the Community and thank you for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Wrong phone number displayed to text recipients

Dwayne-H — Sun, 14 Jan 2024 19:18:18 GMT

I recently ported a number over from Bell however the temporary number keeps showing up when I text my wife, the proper number shows up when I call her. Can I get this private message as well so I can fix the issue.

Re: Wrong phone number displayed to text recipients

VirginPlusKris — Mon, 15 Jan 2024 12:24:51 GMT

Hey there @Dwayne-H.

Welcome to the Community and thank you for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Temporary Phone Number when texting

neuf — Mon, 15 Jan 2024 18:54:08 GMT

I managed to get this resolved. My issue was related to Google RCS, not SMS. In case anyone else is having this issue with Google RCS, here's the procedure I followed to fix this:

Settings > Google > Manage your Google Account > Personal Info
Under Contact Info, select Phone
Remove and re-added my phone number
Toggled auto-verification on my device
Went into into Messages > Messages Settings > RCS chats
Set Turn on RCS chats to disabled and then and re-enabled it

After doing this, the RCS chats settings show

Status: Connected

RCS chats are available for <my ported #>

And sending an RCS message to someone else shows the proper, ported number.

CALLER ID AND SMS

Treb09 — Tue, 20 Feb 2024 04:11:45 GMT

Hi, When I send message or SMS to other person, other mobile no.is reflected and not my original number and when I call, my caller ID is not showing. Kindly resolve. Thanks

Re: CALLER ID AND SMS

VirginPlusAntonie — Wed, 21 Feb 2024 21:29:46 GMT

Hey there @Treb09 ,

Welcome to the Community and thank you for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Temporary Phone Number when texting

NicoleY — Wed, 28 Feb 2024 20:10:00 GMT

Hi, I have the same problem as well. I got a temp phone number starting 905, but I received text messages for both my number and the temp number in a group chat, and I cannot sent message out under my own number. Please PM me the way to solve the problem.

Re: Temporary Phone Number when texting

VirginPlusAntonie — Fri, 01 Mar 2024 21:05:37 GMT

Hey there @NicoleY ,

Welcome to the Community and thanks for your post.
In order for the Community to better understand your concern, a few clarifications will be needed;

Have you restarted (fully power your phone off, wait 2-5 minutes and power back on) since your phone number was updated? If not, please try and test after to see if same issue occurs.
Have you tried to reset your phones network settings after your phone number was updated? If not, please try and test after to see if same issue occurs.
Is the temporary phone number showing when you place a call?
Are your contacts able to call you on your new number?
Please erase any text message thread that was launched via your old phone number and attempt to start a fresh one.

Give those a try and keep us updated with the results.

RCS Only Works with Temporary Number

Firechiller — Wed, 20 Mar 2024 23:30:54 GMT

I've seen this problem a bunch of times and tried everything to fix it. Google Messages will only send messages with my temporary number instead of my ported number while using RCS. Not sure if it's on Google's end or Virgin's end at this point. Been trying to fix it for a week or so. Any help?

Re: Temporary Phone Number when texting

Firechiller — Wed, 20 Mar 2024 23:53:11 GMT

Can you help me with the same issue?

Re: RCS Only Works with Temporary Number

VirginPlusAntonie — Fri, 22 Mar 2024 20:02:20 GMT

Hey there @Firechiller ,

Welcome to the Community and thanks for your post.

After a quick search, we've found the following from a Google Pixel user;

I have a Google pixel, and the steps are roughly the same for Android users;

You turn off RCS chat in message settings
Then go to settings, go Apps, all apps
Go to carrier services and go to storage and cache and clear it
Then go back to app listing, find messages and clear cache
Restart phone
Go to messages and turn RCS back on

Give that a try and keep the Community updated with the results.