https://forum.virginplus.ca/t5/mobility/unable-to-hear-incoming-calls/m-p/8974#M3839 <P>Can't see caller ID and cant hear the caller!</P> Wed, 06 Mar 2024 13:30:43 GMT Sheshe 2024-03-06T13:30:43Z https://forum.virginplus.ca/t5/mobility/unable-to-hear-incoming-calls/m-p/8974#M3839 <P>Can't see caller ID and cant hear the caller!</P> Wed, 06 Mar 2024 13:30:43 GMT https://forum.virginplus.ca/t5/mobility/unable-to-hear-incoming-calls/m-p/8974#M3839 Sheshe 2024-03-06T13:30:43Z https://forum.virginplus.ca/t5/mobility/unable-to-hear-incoming-calls/m-p/8991#M3844 <P>Hey there <SPAN><a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/311840255">@Sheshe</a></SPAN> ,&nbsp;</P> <P>Welcome to the Community and thanks for your post.&nbsp;</P> <P>In order for the Community to best assist, some clarification is needed;</P> <UL> <LI>What appears on your screen when receiving a call?</LI> <LI>Does the sound issue only occur indoors, outdoors, a specific location or everywhere?</LI> <LI>Does the sound issue occur while using a Bluetooth device?</LI> <LI>Have you verified our How To article <A href="https://forum.virginplus.ca/t5/Mobility-How-To-s/Troubleshooting-voice-calls/ta-p/2972" target="_blank" rel="noopener"><STRONG><U>Troubleshooting voice calls</U></STRONG><IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.bell.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A>?</LI> <LI>What troubleshooting steps have you completed so far?</LI> <LI>Have you got in touch with our technical support team to review your concern?</LI> </UL> <P>Looking forward to hearing back from you.</P> Thu, 07 Mar 2024 20:28:10 GMT https://forum.virginplus.ca/t5/mobility/unable-to-hear-incoming-calls/m-p/8991#M3844 VirginPlusAntonie 2024-03-07T20:28:10Z