Number porting without old sim

MichelleG — Sat, 02 Mar 2024 09:17:02 GMT

I don’t have the old sim that was connected to my phone number. How do I finish porting the number? It’s a business number and I don’t want to change the number due to the surplus of cards, signage, etc; that has that number listed.

Re: Number porting without old sim

VirginPlusKris — Tue, 05 Mar 2024 19:01:18 GMT

Hi there, @MichelleG. Welcome to the Virgin Plus Community, and thanks for your post.

You would need your SIM card from your previous provider to complete the port of your old phone number, as authorization is completed via text message only. Our Support page Wireless Number Portability cover important details for when you're porting a number into Virgin Plus:

You have your old SIM card in a phone that is powered on nearby, as it will be required to verify your transfer request via text message
Don't deactivate your mobile phone number! We'll take care of that for you. If you deactivate it first, then we won't be able to move your number over.
You have the number that you wish to transfer to Virgin Plus, along with the following from your previous service provider: device serial number (the ESN/SIM/MEID/IMEI number, depending on the type of phone you have), account number, PIN for account number
The name on your new Virgin Plus account matches the name on your old provider's account

As a result of this, you would need to reach out to your former provider for further assistance.

Let us know if you have any further questions.

topic Number porting without old sim in Mobility

Number porting without old sim

Re: Number porting without old sim