topic Re: Text to landline not working. Says the landline is not an active number (I know it is) in Mobility

Text to landline not working

Jay2220 — Fri, 08 Dec 2023 19:28:07 GMT

it’s not working and I know the lines are clear etc. out of 10 messages to the same number it’s went thru 1 time. I’ve tried other numbers and it’s worked on some and not others etc. and sometimes would work and sometimes not there too

Re: Text to landline not working

VirginPlusKris — Sat, 09 Dec 2023 13:03:05 GMT

Hi there, @Jay2220. Welcome to the Virgin Plus Community, and thanks for your post.

As from what we can discern from your screenshot, there is no issue with sending text messages to landlines. These messages simply mean that when you've been sending your text messages to a landline, no one on the receiving end has been there to answer the landline.

Let us know if you have any further questions.

Re: Text to landline not working

Jay2220 — Sat, 09 Dec 2023 16:57:50 GMT

Hi like I mentioned in my original post is I’m at the landline so I know that it’s clear and no one is on the phone. I try to text it and I’ll wait for it to ring but it never does

Text to landline not working. Says the landline is not an active number (I know it is)

Jay2220 — Mon, 08 Jan 2024 17:47:19 GMT

Re: Text to landline not working. Says the landline is not an active number (I know it is)

Jay2220 — Mon, 08 Jan 2024 20:08:25 GMT

Now it’s saying this. I know the landline is working

Re: Text to landline not working. Says the landline is not an active number (I know it is)

VirginPlusAntonie — Wed, 10 Jan 2024 17:18:51 GMT

Hey there @Jay2220 ,

We appreciate the screenshots and details provided.

We suggest erasing the current text chain you have for the specific landline phone number and start a fresh one and ensure to enter the full landline phone number including the area code.

Give that a try and keep us updated on the results.

Re: Text to landline not working. Says the landline is not an active number (I know it is)

Jay2220 — Wed, 10 Jan 2024 18:02:07 GMT

I tried that it didn’t work

Re: Text to landline not working. Says the landline is not an active number (I know it is)

VirginPlusAntonie — Thu, 11 Jan 2024 21:01:26 GMT

Thanks for the information @Jay2220 ,

We'd like to have a closer look and have sent you a private message with the information needed to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.