topic Re: How is Roam Sweet Roam charged? in Mobility

When are Roam Sweet Roam charges triggered?

Rockstar194 — Mon, 08 Jan 2024 13:19:07 GMT

I am on vacation and want to know if i am within wifi, will i b charged roaming charges?

Re: When are Roam Sweet Roam charges triggered?

VirginPlusAntonie — Fri, 05 Dec 2025 12:58:15 GMT

Welcome to the Community and that's a great question.

Roaming charges would only occur if your device connects to the local network. For more information you can visit our Roam Sweet Roam FAQ's support article.

Certain types of usage will not result in the daily charge, including: making a call to Virgin Plus Care, receiving texts, or using non-chargeable data.

We hope that you're having a pleasant time on your vacation.☺

Roaming Question

Ish — Wed, 16 Aug 2023 15:49:22 GMT

I recently got charged a big amount for roaming even though I have not used data and had my phone on airplane mode most of the time. Wanted to ask the community, which ones of the following do you get roaming charges for?

1. Using data

2. Making a phone call

3. Sending a text

4. Receiving a phone call

5. Receiving a text

Travelling to US, how to prevent any charges for incoming calls

AOCGenie — Tue, 31 Oct 2023 21:24:37 GMT

We will be travelling to the US from Canada. Since we will have other means for making/receiving telephone call we want to prevent receiving any charges due to incoming calls on our Virgin Plus account. We can turn off/block incoming calls at the phone level (android), but will doing this prevent charges as well?

If not, how can we tell Virgin not to send any incoming calls?

Can we access the phone's voicemail (via another device) without incurring charges?

Thanks

Re: Travelling to US, how to prevent any charges for incoming calls

RedRose — Wed, 01 Nov 2023 00:10:38 GMT

Hi @AOCGenie

turn on your airplane mode .. to you not getting any service.

to access your voicemail
Dial your 10-digit phone number from another line and Press the # key to interrupt the voicemail message centre and Enter your password.

if you need Roaming and Travel review Add-ons option click Here and also Here .

Re: Travelling to US, how to prevent any charges for incoming calls

AOCGenie — Wed, 01 Nov 2023 03:55:11 GMT

Thanks for this information. However, we may want to use wifi from time to time so turning on airplane mode would not allow that. I found a reference to an 'auto reject mode' (https://www.techguide.com.au/faq/android/how-to-block-incoming-calls-on-android/) which it says will reject all incoming numbers. But I don't know if that will prevent a charge from being made on the phone bill.

Does anyone know it it would?

Thanks

Re: Travelling to US, how to prevent any charges for incoming calls

RedRose — Wed, 01 Nov 2023 04:20:29 GMT

Hi @AOCGenie

when turn on airplane mode .. is will be no any service from provider.

and turn on your WiFi is will be on all time and no issue will be working fine the WiFi.

i think is will be charge for the auto reject mode because your line will be in service.

Re: Travelling to US, how to prevent any charges for incoming calls

AOCGenie — Wed, 01 Nov 2023 15:58:02 GMT

In my first test, turning on airplane mode did turn off wifi, but when I tried it again I was able to turn wifi back on while leaving airplane mode on. So your solution was correct. Thank you.

Re: Travelling to US, how to prevent any charges for incoming calls

RedRose — Wed, 01 Nov 2023 20:04:42 GMT

Hi @AOCGenie

your welcome, my pleasure, enjoy your trip.

How is Roam Sweet Roam charged?

valssa — Thu, 14 Dec 2023 13:23:39 GMT

When you are roaming out of Canada do you have to pay the roaming fee even when you are not using data?

Re: How is Roam Sweet Roam charged?

RedRose — Fri, 15 Dec 2023 01:31:46 GMT

Hi @valssa

if you want to turn on the Roaming and Travel review Add-ons option click Here and also Here .

Roam sweet Roam Plan

Macaws — Tue, 24 Dec 2024 15:56:18 GMT

Does anyone know if the Roam sweet Roam will charge my account if the Airplane mode is off while the data plan is disabled while I travel aboard?

Re: Roam sweet Roam Plan

RedRose — Wed, 25 Dec 2024 00:14:47 GMT

Hi @Macaws

if your off airplane mode then your line will be in service then it's will be charge fees, if you want to turn on the Roaming and Travel review Add-ons option Click Here and also Here .

when turn on airplane mode .. is will be no service from provider. and no charge fees,