topic Decreased Phone Call Quality in Mobility

Decreased Phone Call Quality

Nika — Thu, 14 Dec 2023 23:14:34 GMT

I'm having an issue where about 5 minutes into a phone call the quality of the audio dramatically changes from a normal sounding phone call to the person I'm speaking to sounding like a robot and I can hardly understand them. I sound fine to them. This has happened on multiple calls in multiple spaces and I'm not sure what's happening or how to fix it.

Re: Decreased Phone Call Quality

RedRose — Fri, 15 Dec 2023 02:07:00 GMT

Hi @Nika

Turn your phone off, take your SIM card out and after 2 minutes reinserted and turn on.
Check your device are updated to latest iOS version.
Toggling airplane mode is on/off.
Go to Settings > General > Reset > Reset Network Settings.
Selected your network settingsor 5G Auto or 4G/LTE.
Turn off bluetooth.
Rebooting your phone,To quick and simple,to refreshing your network.