topic Re: how to use IP relay in Mobility

how to use IP relay

TonyB2023 — Sat, 02 Dec 2023 16:50:35 GMT

I was wondering if anyone can point me to a detailed walk through on how to use / setup Virgins IP relay software / site. Im hard of hearing and as much as i appreciate the fact i can turn on captioning on my android it is not always an acceptable solution for me to be able to communicate. If anyone knows of videos / walkthroughs / instructions other than the https://www.virginplus.ca/en/support/accessibility/ip-relay.html page i would love to see them on how to fully use this service ... i had asked virgin once previously via webchat to walk me through how to set it up and use it their solution was to phone in.....

Any help would be muchly appreciated.

Re: how to use IP relay

VirginPlusAntonie — Thu, 07 Dec 2023 20:03:26 GMT

Hey there @TonyB2023 ,

Welcome to the Community and thanks for your post.

We will be happy to place you in contact with the appropriate team for your request and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: how to use IP relay

TonyB2023 — Sat, 16 Dec 2023 17:37:11 GMT

i have tried multiple days and multiple times to reply with my name account number email and the ip relay number i was provided the forums messaging keeps saying about html and daily message limits. Luckily i only have 4 months left on contract this is beyond frustrating

Re: how to use IP relay

VirginPlusAntonie — Mon, 18 Dec 2023 16:08:31 GMT

We can understand your frustration @TonyB2023 ,

There could be a few different reasons why it is not allowing you to reply, below are a few tricks you can try to resolve the issue;

When ready to reply, only press Reply once and allow the page to fully load and send the message.
Clear your browsers cookies and cache and try again.
Try a different browser.
If you're using a VPN, try turning it off before accessing Community.
Try in incognito mode.

Give those a try and let us know if you're still faced with the issue.