topic Re: Does Virgin have call blocker like telus where someone must dial a number before it connect? in Mobility

Does Virgin have call blocker like telus where someone must dial a number before it connect?

ISC — Tue, 28 Sep 2021 23:17:10 GMT

Telus have a feature that the caller must press a key before the caller is connected. Does Virgin have something like this or anyone know of an app that offer something like this?

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

VirginPlusAntonie — Fri, 16 Aug 2024 19:07:23 GMT

Hey there,

Virgin Plus does not offer this service. Virgin Plus employs Universal Network-Level Call Blocking and STIR/SHAKEN caller authentication technology.

For iPhone users, there are downloadable apps available in the App Store that provide protection against select nuisance calls.

You can also check out How to keep yourself safe from fraud for alternate ways to keep yourself protected.

Let the Community know if you have more questions.

Robo & Scam-calls. How does Virgin plus protect paying customers?

Sareks1980 — Thu, 07 Oct 2021 17:46:44 GMT

Hi, I'm looking for a way to blocks robo/scam-calls since I'm recently getting a lot of these calls. I've heard that Telus has a free service called "Call control". How about Virgin Plus?

Thanks

When can we get a call blocker feature like Call Control from Telus and Koodo

RockStar2020 — Thu, 11 Aug 2022 15:26:58 GMT

My partner and I are both with Virgin under separate accounts and are considering switching because of the lack of this one feature. We get spam/scam/robot calls almost every morning. It's ridiculous at this point.

My friends and colleagues are with Koodo and Telus where this is not an issue due to the Call Control feature.

Saw a different post from a year ago where a person asked if Virgin had this feature. A rep from Virgin then directed that person to an unrelated security blog post about how to not get scammed. The Virgin rep called them 'alternatives'.

We don't need info on how not to get scammed over the phone. We need the Call Control feature so that we don't have to deal with it in the first place.

When can we expect this? It is almost 2023 now.

Was told that Virgin has Call Control equivalent when bought my plan

bencn1 — Tue, 06 Sep 2022 13:18:39 GMT

The one condition I had with switching from Koodo to Telus which I emphasized repeatedly was that it must have call control for me to switch. After switching, it appears there is no call control option. I feel like I am unfairly locked into a contract now due to the store that sold me the phone. Is this on the horizon or is there a 3rd party app that can achieve this?

For those who do not know, Call Control - as they call it on Telus/Koodo is a free feature that makes users press a key to transfer through. It successfully blocks all robo calls and is a complete game changer if you have a targeted phone number like me.

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

HYLEE — Fri, 28 Oct 2022 21:17:37 GMT

I really wish Virgin would implement something like what Telus has. I receive at least 8 robocalls a day.

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

Keith1 — Tue, 10 Jan 2023 14:56:17 GMT

I am also impressed with the simplicity of the Telus call control feature. It is incomprehensible that Virgin hasn't already set up a similar system. Come on Virgin, listen to and help your customers!

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

jox — Tue, 01 Aug 2023 19:13:50 GMT

Your STIR/SHAKEN page says:

A compatible device:
- LG Velvet 5G
- Samsung smartphones with Android OS 11

So, what's the solution for iOS devices? I'm on iPhone and I've been getting quite a lot of robocalls since I moved to Virgin. A Telus style "Call Control" would really be helpful.

If Virgin had a proper "Call Control", I would not have to deal with How to keep yourself safe from fraud , because I would not get those calls in the first place.

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

LULU1 — Tue, 04 Mar 2025 12:46:17 GMT

Hi Virgin,

I have called other numbers that have a security feature that makes you press the requested number to leave a voicemail. This stops auto-diallers and spammers/scammers from leaving voicemail on an already limited voicemail account. Can you please create a feature like this? Or if you already have this option can you direct me as to how to set this up?

Can Virgin PLEASE add call control like Telus has?

yayo-enthusiast — Wed, 04 Oct 2023 17:37:44 GMT

I get about 10 calls a day from bots, random numbers that are all over Canada and the US. I never pick them up by it's very annoying to see that many calls come in, I add them to my phone block list but it doesn't matter because they use a new number every day.
Telus offers a feature called Call Control, where if someone calling your phone will hear a message that says basically "press 1 to connect the call", meaning that a real person will need to hear this message and press the requested number to complete the call to your phone, and then your phone would ring. This will resolve tons of the bot calls I receive. I understand Virgin offers STIR/SHAKEN, but that doesn't help when the spammers just change their numbers constantly.
Please add Call Control Virgin!!!

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

TinB — Wed, 08 Nov 2023 03:08:56 GMT

Virgin will lose a lot of customers if they don’t start offering this service.STIR/SHAKEN is useless.

Re: When can we get a call blocker feature like Call Control from Telus and Koodo

Koe4 — Tue, 02 Jan 2024 17:02:02 GMT

Agree. I was going to move my family over to Virgin but now that I see this feature is not offered here, I will stick with Telus for them. This is ridiculous that such a simple feature is not available in 2024! Had I known this, I would not have switched either. Now I feel locked in to a contract of robocalls and spam for the next two years. Very frustrated.

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

Sick of solicitors — Mon, 25 Nov 2024 19:44:48 GMT

This needs to be fixed. I am getting more robo calls every day. If this keeps up, we may need to switch phone plans.

Re: Does Virgin have call blocker like telus where someone must dial a number before it connect?

Jdev — Fri, 10 Jan 2025 19:11:49 GMT

We want call control! Give us call control!

I ended up here after noticing my brother’s call control. And now I see Virgin doesn’t have it, boo… shame!

Feedback for Virgin mobile: I’m phoning around to see if any other companies with call control will match my current agreement. I need a new iPhone too so if I can get a deal that works with someone that has this feature, I will be making the switch.