topic Re: Call issues from samsung phones in Mobility

Call issues from samsung phones

Sunlight87 — Thu, 30 Nov 2023 23:01:46 GMT

Issues receiving calls and sending calls from Samsung calls and numbers being spoofed from Sim cards I just got from Virgin mobile

Re: Call issues from samsung phones

VirginPlusKris — Sat, 02 Dec 2023 12:47:13 GMT

Hi there, @Sunlight87. Welcome to the Virgin Plus Community, and thank you for your post.

We wanted to check in and see if you were still having issues with your calls. If so, could you please clarify a few details for the Community to be better able to assist?

You specifically mention "from Samsung" - did you recently get a new phone? If so, was it from Virgin Plus, or from a third party seller? If the latter, it would be considered grey market and we would not be able to guarantee service
Have you tried inserting your SIM card into a previous or different phone to confirm if the issue is specifically with your phone or the network?
Have you taken the time to speak to Tech Support and open a ticket?
Is your phone Wi-Fi Calling compatible? If so, we would recommend setting that up to assist with your service.

As for your second question, the CRTC provides a helpful page on Caller ID spoofing and how to report it

Let us know if you were still in need of assistance.

Re: Call issues from samsung phones

Sunlight87 — Sat, 02 Dec 2023 13:22:58 GMT

I have gone through all the steps with virgin mobile as I am still having this issue 2 weeks after the ticket was opened and all my phones have been bought from vurgin mobile themselves I have tried several phones and it has proven its a Sim card issue but virgin has stone walled me in dealing with this issue

Re: Call issues from samsung phones

VirginPlusKris — Sat, 02 Dec 2023 13:51:21 GMT

Thank you for your response, @Sunlight87.

We'll be reaching out in a private message to take a closer look. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message