topic Switching sim card in Mobility

Sim card swap

Nicholasblaine — Thu, 24 Feb 2022 13:17:00 GMT

Hay I have lost a bunch of my sim cards and now I want to keep the numbers I had but how do I transfer my information and number to a new sim card?

Re: Sim card swap

VirginPlusAntonie — Fri, 02 May 2025 12:57:49 GMT

Hey there @Nicholasblaine,

Welcome to the Community and thanks for your post.

We have a great article on our website that will provide you with the information on how to transfer your existing Virgin Plus service to a new SIM card

Lost sim card

Muayad — Sat, 05 Mar 2022 19:00:29 GMT

Basically i swapped out my Virgin plus because I am using a different data provider since I am not in Canada. However now i cant seem to find it. What should I do now?

Lost SIM card in foreign country

newbie — Mon, 14 Mar 2022 05:34:46 GMT

Anyone know what to do if I lost my SIM card while travelling? I swapped out the SIM card in Thailand yesterday, and discovered my SIM card wasn’t returned to me. Couldn’t get a hold of Virgin because hours of operation closed!

Sim card

Laurel — Thu, 12 Jan 2023 10:02:16 GMT

Hiw do I activate a new sim card

Switching sim card

DjC123 — Wed, 15 Nov 2023 20:22:48 GMT

Can I switch my sim card out & keep the same phone #??

Re: Switching sim card

ASL — Wed, 15 Nov 2023 21:53:27 GMT

Yes, you can keep the same number.

Re: Switching sim card

RedRose — Wed, 15 Nov 2023 23:33:15 GMT

Hi @DjC123

if you want to switch SIM card to new SIM then review information Here

or if you want to switch your SIM card to new device, then your number will keep it same number, is it within your account and you can do whatever you like with it, just turn off device and take out SIM and insert SIM in new device and turn on.

and if your SIM is Multi SIM Card for Size Standard/ Micro/ Nano, all rolled into one. just remove the adapter and insert right size in your device.

Re: Sim card swap

hillshauna98 — Fri, 02 May 2025 12:56:42 GMT

I just started with virgin mobile today on a,monthly plan and they are,supposed to send me my sim card but i need a,phone asap due to a,family emergency and i went and purchased my own sim card i signed up for my account and just can't figure out how to exchange the sim i bought for the one they are sending

Sim card swap

NS902 — Fri, 16 May 2025 12:57:43 GMT

I do not know where my SIM card is. What do I do to activate my phone?

Re: Sim card swap

dspet — Mon, 26 May 2025 13:12:20 GMT

can I put my sim card in a different phone