topic Re: New Sim activated on new iPhone SE on plan with two phones, now one old one new. in Mobility

New Sim activated on new iPhone SE on plan with two phones, now one old one new.

Smasher — Tue, 14 Nov 2023 13:41:21 GMT

We bought two 5se phones in 2017, on same account with different phone numbers. I recently lost my phone. Ordered a new SE 3rd gen. from apple. Went to same retailer and asked them to activate new sim on old account and plan to keep old phone number. Now her old 5se cannot send a text to my new phone. But I can text her and anyone else back and forth no problem. What’s the problem? Should something be done to cancel old sim in old phone. It’s underwater in a creek.😔

Re: New Sim activated on new iPhone SE on plan with two phones, now one old one new.

VirginPlusAntonie — Thu, 16 Nov 2023 18:00:40 GMT

Hey there @Smasher ,

Welcome to the Community and thanks for your post.

Since the Community is a peer to peer assistance channel, it would be hard to determine the cause of the issue. However, it could be as simple as your iMessage profile not being registered to your new phone.

You can check out If you can't send or receive messages on your iPhone or iPad for additional tips and tricks.

Let the Community know if you have more questions.