https://forum.virginplus.ca/t5/mobility/app-won-t-work/m-p/461#M272 <P>Good morning JEC.&nbsp;</P> <P>When you switched from Pay As You Go to Monthly / Post-Paid, you will need to make a new self-serve profile and link your new Virgin Plus account to it. When you switched from Pay As You Go, the former online profile was deleted at that time.</P> <P>Hope this helps!</P> Thu, 30 Sep 2021 20:51:42 GMT VirginPlusKris 2021-09-30T20:51:42Z https://forum.virginplus.ca/t5/mobility/app-won-t-work/m-p/424#M253 <P>Hi, my virgin plus app won't work, cause I just changed from pay as you go to a monthly user.&nbsp; How do I fix this?</P> Sun, 26 Sep 2021 23:52:48 GMT https://forum.virginplus.ca/t5/mobility/app-won-t-work/m-p/424#M253 JEC 2021-09-26T23:52:48Z https://forum.virginplus.ca/t5/mobility/app-won-t-work/m-p/461#M272 <P>Good morning JEC.&nbsp;</P> <P>When you switched from Pay As You Go to Monthly / Post-Paid, you will need to make a new self-serve profile and link your new Virgin Plus account to it. When you switched from Pay As You Go, the former online profile was deleted at that time.</P> <P>Hope this helps!</P> Thu, 30 Sep 2021 20:51:42 GMT https://forum.virginplus.ca/t5/mobility/app-won-t-work/m-p/461#M272 VirginPlusKris 2021-09-30T20:51:42Z