https://forum.virginplus.ca/t5/mobility/smartcare-for-apple-watches/m-p/6153#M2706 <P>Hi there:<BR /><BR />I bought an iWatch from Virtgin Plus about 6 months ago. I have been paying for the SmartCare plan for it throughout the time that I have had it. I have seen quite a few little "dings" and tiny scratches, and I went to see the Virgin Kiosk in Pointe Claire, and they told me to go to the website to get it replaced, along with a payment that I have to make as a fee. The ony thing is, I went there and I couldn't find my device listed at all. So my question is, are Apple Smart Watches covered at all, or not? Have I been paying the SmartCare plan for nothing? Please let me know how to go about this.&nbsp;<BR /><BR />Thanks so much!</P> Tue, 05 Sep 2023 00:27:06 GMT Stella9977 2023-09-05T00:27:06Z https://forum.virginplus.ca/t5/mobility/smartcare-for-apple-watches/m-p/6153#M2706 <P>Hi there:<BR /><BR />I bought an iWatch from Virtgin Plus about 6 months ago. I have been paying for the SmartCare plan for it throughout the time that I have had it. I have seen quite a few little "dings" and tiny scratches, and I went to see the Virgin Kiosk in Pointe Claire, and they told me to go to the website to get it replaced, along with a payment that I have to make as a fee. The ony thing is, I went there and I couldn't find my device listed at all. So my question is, are Apple Smart Watches covered at all, or not? Have I been paying the SmartCare plan for nothing? Please let me know how to go about this.&nbsp;<BR /><BR />Thanks so much!</P> Tue, 05 Sep 2023 00:27:06 GMT https://forum.virginplus.ca/t5/mobility/smartcare-for-apple-watches/m-p/6153#M2706 Stella9977 2023-09-05T00:27:06Z https://forum.virginplus.ca/t5/mobility/smartcare-for-apple-watches/m-p/6195#M2720 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/50674795">@Stella9977</a></SPAN> ,&nbsp;</P> <P>Welcome to the Community and great question.</P> <P>Smartwatches are included in the Virgin Plus SmartCare plans.&nbsp;</P> <P>For any claim-related requests, including requesting a replacement, checking on the status of a replacement request, or replacement fees, you should contact SmartCare directly:<BR />Contact Number: 1-866-213-2143<BR />Open 7am-12 midnight EST, 7 days a week (closed on statutory holidays).</P> <P>Let the Community know if you have more questions.</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 07 Sep 2023 17:07:32 GMT https://forum.virginplus.ca/t5/mobility/smartcare-for-apple-watches/m-p/6195#M2720 VirginPlusAntonie 2023-09-07T17:07:32Z