topic Using Google watch app to connect to my carrier - Error : Username/password combo is incorrect in Mobility

Using Google watch app to connect to my carrier - Error : Username/password combo is incorrect

Hanneli — Thu, 27 Mar 2025 14:41:46 GMT

I am trying to use the google watch app to "connect to your mobile carrier" when i get to the screen to log into my Virgin plus account it continuously says my username/password combo is incorrect. It is not incorrect. I even went to far to log in on the computer and CHANGED my password and still same error. How can I continue to connect my phone to my watch

Re: Google PIxel Smartwatch mobile carrier connection

VirginPlusAntonie — Fri, 25 Aug 2023 17:08:19 GMT

Hey there @Hanneli,

Welcome to the Community and thanks for your post.

When faced with the username/password combo is incorrect error, it usually means that the password change did not save itself properly.

Here are a few tricks to ensure your password is saved properly;

Make sure to log out of all My Account profiles that uses the same credentials before changing the password.
After you've changed your password, it is important to manually log off My Account before closing your web page.

Give that a try and keep us updated if you're still facing the same troubles after.

Looking forward to hearing back from you.

Re: Google PIxel Smartwatch mobile carrier connection

Hanneli — Fri, 25 Aug 2023 17:12:59 GMT

I have finally figured out the issue today. You can log into myaccount with your phone number or a username. I normally use my phone number. so today I used my username and it worked!