topic Re: No text, voice or data in Mobility

No text, voice or data

Shannon — Tue, 15 Aug 2023 13:53:19 GMT

Hi, I haven't been able to use text, voice or data since yesterday. It says "No network access". I've removed the SIM card and restarted my phone numerous times. Was hoping to find a fix before I head over to the Virgin Mobile Kiosk

Re: No text, voice or data

1EYE — Tue, 15 Aug 2023 14:29:22 GMT

If possible, test the SIM card in another Mobile phone. If the SIM works, your device may the issue. If the SIM doesnt work, grab a new SIM card from the Kiosk and test.

Let us know how it goes

Re: No text, voice or data

Shannon — Fri, 18 Aug 2023 13:23:59 GMT

Thanks for the reply. I brought it to a Virgin Kiosk, and they did just that. It was indeed an issue with the device.

Re: No text, voice or data

Frustrated1 — Sat, 26 Aug 2023 16:33:16 GMT

I've been having the same problem this week. What is the solution?

Re: No text, voice or data

VirginPlusKris — Mon, 28 Aug 2023 11:33:49 GMT

Hi there, @Frustrated1. Thank you for your post.

As suggested by @1EYE and confirmed by @Shannon, it turned out to be a hardware issue and they confirmed by going to a Virgin Plus kiosk.

We'd recommend trying the same. If they're unable to assist and the issues persist, please let us know and we'll be happy to assist from there.

Looking forward to hearing back from you.

Incoming and outgoing calls not working

Danny — Mon, 25 Sep 2023 14:01:58 GMT

Sim card activation for incoming and outgoing calls not working