topic Re: Change or update Voicemail Pin in Mobility

Change or update Voicemail Pin

sasa — Thu, 05 Feb 2026 15:22:35 GMT

hi, how can i change my voicemail pin?

❗AI Summary:

How to turn off Voicemail PIN requirement

If you're a Virgin Plus Member and want to disable the PIN prompt when checking your voicemail from your own device, follow these steps after dialing into your voicemail:

Press 4 – Personal Options
Press 2 – Administrative Options
Press 1 – Set Up / Change PIN
Press 2 – Skip Password (On/Off)

After step 4, choose one of the following:

Press 1 – Turn Skip PIN ON (bypass PIN when checking voicemail from your Virgin Plus phone)
Press 2 – Turn Skip PIN OFF and create or update your voicemail PIN

Note: Virgin Plus also offers voicemail PIN reset options through My Account if you ever need to restore or change your voicemail PIN.

Re: Change or update Voicemail Pin

1EYE — Tue, 03 Feb 2026 17:11:31 GMT

Bring up the number/dial pad

Press and hold 1, on your cell phone

Enter PIN when prompted,

4, 3, 1 listen to the options. Record new or use standard.

Forgot you PIN, will need to reset your voice-mail.

MY ACCOUNT APP

Go to My Account using your phone's browser or download and open the My Account app.

Tap on My plan & add-ons.

Tap on the Add-on settings tab.

Hit the Reset PIN button.

Enter email address to receive confirmation and hit the Continue button.

Voila! You’ll need your temporary PIN to access your voicemail so before you forget it...hit the Access voicemail now button. Once you’re in, you’ll be asked to choose a new PIN.

Change or update Voicemail Pin

Meadow — Sun, 01 Mar 2026 20:56:43 GMT

Trying to check my carrier, Voicemail That shows messages. It did not accept the existing pin number which was correct according to my account. I reset it. It is not accepted either. I waited some time and tried it again, but it’s not accepted. What do I do?

Re: Change or update Voicemail Pin

VirginPlusAntonie — Fri, 06 Mar 2026 18:41:59 GMT

Hey there @Meadow ,

Welcome to the community and thanks for your post.

We wanted to check in to see if you were able to access your voicemail or the issue is still present?

Looking forward to hearing back from you.