topic New SIM with order in Mobility

New SIM with order

Anterak — Tue, 01 Aug 2023 17:07:26 GMT

I ordered a new phone and a SIM card is in the box. Do I have to use it or use the old one

Re: New SIM with order

VirginPlusKris — Tue, 18 Jun 2024 12:28:28 GMT

Hi there, @Anterak. Welcome to the Virgin Plus Community.

You'll need to use the new SIM card. Once your order is activated, either by yourself through My Account or automatically within 30 days of receiving your new phone, your old SIM will automatically be disabled in favor of the new SIM that came with your order.

Once you've activated your order via My Account, there might be a small processing delay for the switch over to complete itself.

If there's any issues with the activation process and/or SIM card, you will need to get in touch with member care at your earliest convenience.

Let us know if you have any further questions.

SIM CAR ISSUES

RCHUGH — Tue, 30 Jan 2024 20:41:37 GMT

I upgraded my device, and i was using e sim on thta. It was working fine, and the moment i activaed my device on th vergin plus app, my cellular network stopped working. I have an SOS, and i cant get or receive any calls or texts. I went to the Source, and they cant figure out what is wrong. Thye have called everywhere. Please help, i dont know what to do.

Google Pixel 7 Pro - SIM not allowed

Sheril — Tue, 13 Feb 2024 16:25:23 GMT

I just got my new Google pixel 7 pro. I inserted the SIM card that was sent with it and activated it. Now I'm getting a "SIM 1 not allowed" message, and have no ability to make it receive calls or texts. And, to make it worse, I can't use the old phone because it was automatically de-activated when the new one was activated.

Data

Ryan15 — Mon, 17 Jun 2024 22:49:36 GMT

Recently got a new phone, didn’t come with new SIM card

talked to an employee this evening and said I can activate it with old one so my plan is changed to normal

so I did and now I have no cell data just wifi

what do I do

Inactivade Phone

generousfather — Tue, 14 Jan 2025 15:43:26 GMT

I bought an iPhone 15 from you, but I gave it to my daughter who lives in another country. She gave me her iPhone 12 in return. She left to go back, and when I activated the iPhone 15, it set up with my account, and now the iPhone 12 has no signal and doesn't work. Is it possible to fix this problem?