topic How do i just buy a phone and keep the same plan in Mobility

Dropped Phone in Water

Rockstar0337 — Wed, 26 Jul 2023 14:47:07 GMT

I dropped my phone in water, it is no longer working. Please what can you do for me?

Re: Phone

VirginPlusAntonie — Wed, 26 Jul 2023 12:58:44 GMT

Welcome to Community.

We can understand how important having a phone is and how stressful it can be if we break them. We do have a few options that might be of interest to you.

In the instance that you registered for our SmartCare program click here to see how you can request a replacement.

If you're on a BYOP plan and/or eligible for a hardware upgrade click here to see your options.

You can also place your SIM card in an Unlocked device that you purchased and/or have laying around at home.

We hope that one of those options helped.

How do i just buy a phone and keep the same plan

Waleed — Wed, 26 Jul 2023 12:46:56 GMT

I have a monthly plan how do i just buy a phone and keep the same plan?