topic Re: Mobile in Mobility

Broken Display

Nyiregyhaza — Tue, 04 Jul 2023 12:10:42 GMT

My phone doesn't turn on. It has a black screen but the sound works

Re: Mobile

VirginPlusKris — Tue, 04 Jul 2023 12:10:30 GMT

Hi there, @Nyiregyhaza. Welcome to the Community.

Did you get your phone through Virgin Plus? If so, have you had it for less than a year?

Unless you have an extended protection through the manufacturer (i.e. AppleCare+, Samsung Care +, etc.), the manufacturer will cover most repairs within the first 12 months after getting your new phone.

If it's past the first 12 months, you would've needed to have agreed to SmartCare with us for coverage with repairs and warranty protection with Virgin Plus. You can check out our Support page here on Returns Warranties and Repairs for more info.

Re: Broken Display

1EYE — Tue, 04 Jul 2023 15:17:01 GMT

What kind of phone are you using, I have seen the screen brightness be turned all the way down causing the screen to appear black.

Any damage to the screen or has the phone been dropped recently?

phone shut off

dancemom — Sat, 15 Jul 2023 00:30:26 GMT

my phone shut off and won't come back on

Broken phone. What next?

Myboys — Wed, 29 Nov 2023 14:15:26 GMT

So I have a broken phone what do I do send it back or how does it work?

Not receiving pin texts or emails

SmallestCog — Thu, 23 May 2024 15:08:07 GMT

I'm trying to summit a replacement claim, half my screen is done in. I've tried both online and called. When they say that a text or email has been sent with PIN, it just doesn't arrive. My account is active and up to date. Is there a number with a human in the other end that can help?

Broken Display

Bkueski420 — Thu, 03 Jul 2025 12:43:42 GMT

So when I bought my phone they said it can get repaired for free how do I go about with all this because my screen isn't the best anymore