topic Re: Can't activate new phone in Mobility

Can't activate new phone

Bmuzz — Tue, 27 Jun 2023 03:07:31 GMT

I'm a longtime Virgin member. I just upgraded my phone (to a Samsung s23). I login to my Virgin account, go to activate my phone but nothing happens. When I click "activate" I can see the button highlight, as if it reads I tapped it, but nothing happens at all. No moving to a new screen error message or anything. Any ideas?

Super frustrating. I restarted it, logged in and out. Even tried going back to my old phone again but nothing works. Please help.

new phone

munro — Wed, 28 Jun 2023 12:30:32 GMT

I orderd the up grade on my phone and tried to activate it but it says that the phone is still being processed and i am not able to activate it. can someone please help me.

Re: Can't activate new phone

VirginPlusAntonie — Thu, 29 Jun 2023 17:45:04 GMT

Hey there @Bmuzz and @munro ,

Welcome to the Community and thanks for your posts.

As the Community is a peer to peer assistance channel, it would be hard to determine the cause, however we will be happy to help where we can.

To get started, a few clarification will be needed;

Which browser are you trying to use? Have you tried a different browser (Chrome, Edge, Firefox, Safari, etc.)?
Is your pop-up blocker turned off? If on please turn off and try again.
Have you tried to clear your cookies and cache and try again? If not, give that a try.
Have you tried turning your browser in incognito mode? If not, give that a try.

Looking forward to hearing back from you.

How to activate new phone ?

Jellies — Mon, 21 Aug 2023 21:03:50 GMT

How to activate new phone ?

Re: Can't activate new phone

Jellies — Mon, 21 Aug 2023 21:04:10 GMT

So I'm having sorta same issue however the activate button isn't highlighted for me to click 🤷‍♀️

Re: Can't activate new phone

VirginPlusAntonie — Wed, 23 Aug 2023 15:36:15 GMT

Hey there @Jellies ,

Welcome to the Community and thanks for your post.

We wanted to check in and see if you were able to complete your activation or if you still needed help. If you still needed help, were you able to test the above tips?

Looking forward to hearing back from you.

My new phone is not working

davjoh46 — Thu, 25 Jan 2024 16:13:38 GMT

Do you finish the install at your end?